Applications Engineer – Regional Technical Support Manager

Applications Engineer - Regional Technical Support Manager

R&M USA is seeking an experienced Regional Technical Support Manager to lead hands-on technical support and execution across the United States, Canada, and Mexico, covering R&M’s three core market segments:
Broadband (FTTx), Data Centers, and Enterprise Structured Cabling.

This role is highly field-oriented and practical, requiring direct involvement in customer projects, partner support, technical training, and on-site production and quality evaluations at R&M’s Fremont facility and subcontracted manufacturing partners in Mexico. The position also plays a key role in product development, application design, and market feedback, acting as a critical interface between customers, manufacturing, and global R&M teams.

Fremont, CA, United States

Full-time

• Act as the senior technical authority for R&M solutions across Broadband, Data Center, and Structured Cabling segments
• Provide hands-on technical support to customers, partners, and internal sales teams, including on-site troubleshooting and solution validation.
• Support complex customer projects, network designs, and application-specific implementations.
• Represent R&M in technical workshops, customer meetings, and field engagements across the US and Canada.

• Provide direct, field-driven feedback to global product management and R&D teams.
• Support product definition, application design, and validation based on real customer and market requirements.
• Participate in product development reviews, pilots, and early deployments.
• Support customization and application optimization for key customers and strategic projects.

• Develop and deliver QPP (Qualified Partner Program) technical trainings and certifications.
• Conduct hands-on technical trainings for partners, customers, and internal teams.
• Maintain and continuously improve training materials, labs, and demonstrations.
• Support technical onboarding and certification of distributors and partners.

• Provide hands-on technical support and evaluation of production processes at the Fremont facility.
• Support and assess subcontracted manufacturing partners in Mexico, acting as a technical interface between production, quality, and engineering.
• Participate in on-site process reviews, audits, and technical assessments focused on quality, repeatability, and efficiency.
• Support and validate Lean Manufacturing and continuous improvement initiatives.
• Assist with root-cause analysis, corrective actions, and preventive measures related to product or process issues.
• Ensure production and quality feedback is incorporated into product design and documentation.

• Apply and support relevant industry standards (TIA, ISO, IEC, IEEE, BICSI).
• Support development of technical documentation, application notes, and best-practice guidelines.
• Assist with customer escalations, audits, and quality investigations as required.

• Work closely with sales, marketing, operations, quality, and supply chain teams to ensure technically sound execution.
• Interface with global technical support, product management, engineering, and operations excellence teams.
• Support trade shows, customer events, and technical demonstrations as required.

• 8-12+ years of experience in technical support, engineering, or solutions architecture within telecommunications or network infrastructure.
• Proven hands-on experience across FTTx / Broadband, Data Centers, and Enterprise Structured Cabling.
• Strong practical knowledge of fiber optic and copper cabling systems, connectivity, enclosures, and network architectures.
• Demonstrated experience supporting product development and manufacturing interfaces.
• Experience evaluating production processes, quality systems, and operational efficiency.
• Experience delivering technical training, certifications, or partner enablement programs.
• Excellent communication, presentation, and customer-facing skills.
• Willingness to travel extensively across the US, Canada, and Mexico

• Engineering degree or equivalent technical education
• Experience working with subcontracted manufacturing environments.
• Familiarity with Lean Manufacturing, continuous improvement, and quality management systems
• Knowledge of BICSI practices, data center design, and carrier network architectures