Operations Program Manager

Responsibilities

• Responsible for partnering cross-functionally with Customer, Manufacturing (MFG), and Supply Chain teams to establish Clear-to-Build (CTB) dates and develop accurate Shipping Commit Schedules based on factory capacity and material availability.
• Leverage hands‑on MFG experience to ensure commitments are realistic, executable, and aligned with production constraints.
• Responsible for executing the committed ship schedules. This includes regularly going onto the factory floor for troubleshooting, problem‑solving, and escalations to cross‑functional team leaders.
• Responsible for running efficient meetings to get processes and issues resolved in a timely manner.
• Responsible for working with customer and Hyve Traffic Team to ensure shipments are properly scheduled and booked.
• Responsible for monitoring and ensuring that Customer SLA requirements are met such as PO to RTS (Ready to Ship) cycle times, identify any Causes of Delays (CoD), and ensure that any Root Causes and Corrective Actions (RCCA) are properly tracked and implemented cross‑functionally at Hyve or with the Customer. This includes working closely with MFG to ensure committed cycle times are met.
• Responsible for tracking Customer re‑work and change‑order requests and ensuring cost coverage before MCOs are generated.
• Function as the main POC between internal and customer, and cross‑functionally internally.

• Operations experience, preferably manufacturing.
• High‑volume reporting and data analysis experience.
• Bachelor's Degree plus a minimum of 3 years related industry/job experience OR Associate's plus 5 years OR equivalent certifications, and server/rack product knowledge preferred.
• Excellent business communication skills (both verbal and written) with the ability to communicate effectively over the phone and in person.
• Proven self‑starter and fast learner with established computer skills.
• Analytical skills with a proven background working on diverse and complex problems where analysis of data requires evaluation of identifiable factors.
• Self‑directed with a proactive approach to problem‑solving.
• Proficient knowledge of Windows Operating Systems, advanced Excel skills.

Salary for level I-III: $66,600K-$134,400K DOE

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.