Supply Chain Analyst III

The Order Management Specialist serves as the central "control tower" for enterprise supply chain order fulfillment. This role is responsible for continuously monitoring order queues, ensuring SLA compliance, and proactively resolving order holds to maintain uninterrupted fulfillment operations. The ideal candidate thrives in a fast‑paced environment, is highly detail‑oriented, and can quickly triage and resolve issues across multiple systems and stakeholders.

12+ months

• Order Queue Monitoring & SLA Management
  • Continuously monitor order queues to identify orders at risk of SLA breach
  • Track and report on SLA performance metrics, flagging trends and systemic issues
  • Prioritize and triage orders based on urgency, SLA timelines, and business impact
  • Proactively escalating at‑risk orders before breach occurs
• Order Hold Resolution
  • Monitor order holds across all channels and identify root causes (e.g., credit, inventory, configuration, approval)
  • Drive timely resolution of holds by coordinating with cross‑functional teams (procurement, finance, logistics, vendors)
  • Document recurring hold patterns and recommend process improvements to reduce future occurrences
• Control Tower Operations
  • Serve as the single point of visibility for end‑to‑end order status across the enterprise
  • Provide daily/weekly reporting on order health, hold aging, and SLA compliance
  • Maintain and update dashboards and trackers for real‑time order visibility
  • Participate in daily stand‑ups or war rooms to communicate order status and risks
  • Manage fulfillment stage capacity constraints and reallocate capacity to minimize impact
• Process Improvement & Collaboration
  • Identify bottlenecks in the order‑to‑fulfillment process and propose solutions
  • Partner with systems, operations, and logistics teams to streamline workflows
  • Support the development and maintenance of standard operating procedures (SOPs)
  • Contribute to root cause analysis for systemic fulfillment failures

• 5 years in an order management, supply chain operations, or fulfillment coordination role. Ideally in enterprise‑scale operations (high volume, multiple SKUs/regions)

• Order Management & Fulfillment Operations – Demonstrated experience managing end‑to‑end order life cycles, including exception handling, hold management, and order expediting.
• SLA Monitoring & Proactive Escalation – Proven ability to monitor queues against defined service levels, identify risk patterns, and escalates effectively before breaches occur.
• Problem‑Solving & Root Cause Analysis – Strong analytical skills to diagnose order holds, trace issues to their source, and implement timely corrective actions.
• Order Management Systems – Proficiency with Oracle GOP used for order tracking, reporting, and workflow management.
• Communication & Cross‑Functional Coordination – Excellent written and verbal communication skills; ability to work across teams (procurement, logistics, finance, vendors) and keep stakeholders aligned on priorities and status.

Familiarity with supply chain KPIs (fill rate, on‑time delivery, order cycle time)

• Experience with data visualization tools (e.g., Tableau, Unidash)
• Background in IT asset management or technology hardware supply chains
• Experience with continuous improvement methodologies (Lean, Six Sigma)
• Comfortable working in a global, multi‑timezone environment

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.