Sr. Commuter Program Manager

What to Expect

The Senior Commute Benefits Program Manager at Tesla spearheads the strategic development and management of nationwide vanpool and bike programs, ensuring exceptional service standards through vendor oversight, innovative technology integration, and strict compliance with contractual and tax regulations. This role drives program optimization using data analytics, manages budgets for sustainable and cost-effective operations, and enhances employee satisfaction by incorporating feedback, all while collaborating with cross-functional teams to deliver impactful commute solutions.

The Workplace Team's mission is to create an environment for our high performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push ourselves to approach challenges from first principles. Together we focus on optimizing the space we have, finding the best solutions to Tesla's expansion needs, and devising and driving our long-term strategy.

All of this under the guiding principle of sustainability.

• Lead the strategic planning and execution of Tesla's nationwide vanpool and bike programs, establish high customer service standards, and collaborate with other transportation program managers supporting carpool, shuttle, parking, and valet services to design innovative, cost-effective commute solutions, ensuring efficient resource utilization, optimized program offerings, and enhanced employee accessibility and satisfaction
• Negotiate and manage contracts with third-party service providers, oversee ongoing vendor performance through KPIs, program audits, and reviews to ensure high-quality service delivery, cost-effectiveness, and alignment with Tesla's operational standards, while partnering with internal and external stakeholders to integrate new technologies for program efficiency
• Ensure contractual and IRS tax requirements for transportation benefits are met, maintain accurate databases and records, develop, identify, recommend, and implement policies and procedures, work with internal partners such as HR and Payroll, as well as external vendors, to support program investigations and reporting, conduct internal audits to ensure program participation compliance, and develop performance standards
• Leverage and lead the development of data analytics and real-time tracking tools to monitor performance metrics for vanpool and bike programs, including documenting incident reports, identifying trends, optimizing participation, improving employee experience, and providing actionable insights by developing reports and presentations for senior leadership to support informed decision-making
• Oversee budgets for nationwide commute programs, ensure local compliance and accurate reporting, manage costs, and allocate resources effectively to support scalable vanpool and bike services, prioritizing sustainability and cost-efficiency while balancing cost control with quality service delivery to maximize impact, and monitor and meet all deadlines for reconciliation and payroll resolutions for commuter benefit programs
• Actively gather and integrate employee feedback on vanpool and bike programs through surveys, direct communication, and marketing initiatives such as events, outreach, print and digital mass communication, and campaigns, ensuring the programs evolve to meet user needs and enhance the overall employee experience

• Education & Experience:
  
  Master’s Degree in Communications, Marketing, Transportation Operations, or Project Management, or equivalent experience with 8 years in transportation program management