Dir, Business Operations Mgmt

Job Title

CSBG Installed Base Productivity Group

You will build and operationalize a field readiness capability that directly improves how new products are introduced, adopted, and scaled in the field. Your work will reduce time from product development to field readiness and ramp, and product release, eliminate gaps in transition execution, and establish clear accountability across Product, Support, and Field organizations. By defining success criteria and driving consistent execution, you will enable account teams to deliver new product introductions with confidence and drive better customer outcomes.

• Define and implement a standardized field readiness model, including success criteria, deliverable ownership, accountability systems, and measurable KPIs that ensure consistent execution across all new products.
• Lead a team of program managers responsible for New Product Transition (NPT) execution within the Product Development & Release (PDR) framework. Ensure transition deliverables across CSBG, Product Groups, Operations, and Product Support are clearly defined, aligned to field readiness outcomes, and delivered with full ownership. Redesign PDR processes and documentation to reflect actual deliverables and accountability, ensuring NPT drives PDR execution outcomes rather than activity tracking.
• As the cross-functional integrator, align stakeholders on readiness deliverables, success criteria, and accountability, while identifying and resolving systemic gaps that impact product transition and field execution.
• Travel up to 10%.

• Bachelor's degree or equivalent with 8 - 10 years of related experience and 5+ years in management. An advanced degree preferred.
• Strong experience in field/service operations and/or new product introduction who can drive execution across complex, cross-functional environments.
• Track record of building and scaling teams or operating models, establishing clear ownership and accountability, and delivering measurable outcomes in customer-facing environments.
• Comfortable leading through others, aligning senior stakeholders, and driving change where processes and ownership are not yet well-defined.

• Experience in semiconductor equipment or other installed base, customer-facing industries is strongly preferred. Candidates with a combination of product knowledge, field/service leadership, and new product transition experience will be particularly well-suited. Experience working across Product Development, Product Support, Operations, and Field organizations, and driving execution in structured development frameworks, is highly valuable.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.

Salary: CA San Francisco Bay Area Salary Range for this position: $ - $.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.