Senior Director Business Development

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The Senior Director, Business Development & Sales Operations NA& EU (BDSO) is a business leadership role accountable for delivering predictable business results, improving customer trust, and driving profitable growth through the disciplined execution of planning, commercial, and Value Focus processes for NA and EU regions. This role provides strategic and operational leadership to regional account teams, product and services business development groups, and order fulfillment stakeholders by ensuring alignment of priorities and objectives with both annual and multi‑year corporate business goals for the NA& EU regions.

• Lead GCO’s Value Focus strategy implementation across all NA and EU regions, in alignment with Lam’s long‑term business priorities and the Lam Management System.
• Act as a senior partner to Sales, Product Groups, Operations, and executive leadership to enable growth, profitability, and customer success.

• Continuously improve internal forecasting and planning methods to anticipate customer demand for Lam equipment, upgrades, and services.
• Own improvement of customer trust metrics through speed to response, tool delivery planning systems, and effective management of customer escalations.
• Enable successful customer ramps through on‑time tool deliveries, installations, and proactive issue resolution.
• Ensure disciplined execution of Customer Delivery Experience (CDX) priorities across regions and accounts.

• Drive profitable growth through disciplined execution of pricing, Value Focus (VF 2.0), and deal governance processes.
• Ensure timely profitability modeling to support Strategic Account Reviews (SARs), quarterly execution reviews, and long‑range planning.
• Deliver region‑specific pricing uplift and margin improvement commitments in partnership with Revenue Management and field leadership.

• Own demand planning and forecast integrity across systems and upgrades, including Max Demand View and upside planning horizons.
• Improve Sales Ops Requested Date (SRD) accuracy, configuration, and execution stability through disciplined operating rhythms and cross‑functional alignment.
• Lead the quarterly business cadence, including Quarterly Business Reviews (QBRs), and Quarterly Forecast Reviews (QXRs) with accountability to enterprise commitments.

• Deliver shareholder value by meeting quarterly revenue and shipment commitments within defined forecast tolerance.
• Drive higher efficiency across GCO through improved systems, tools (including AI‑enabled capabilities), and standardized processes.

• Build and lead a scalable global BDSO organization to support sustained multi-year growth.
• Ensure effective hiring, onboarding, and role assimilation so new hires assume full ownership within defined time frames.
• Strengthen leadership capability, engagement, inclusion, and execution discipline in a high‑pressure, high‑precision environment.

• Senior leadership experience in semiconductor capital equipment customer‑facing roles in sales (product or services), business planning/operations, product or services marketing, or related commercial roles.
• Proven track record of…