Customer Support TPM

• Lead technical engagement with hyperscale AI/cloud networking infrastructure, networking, qualification, and sourcing teams to align product configuration, performance targets, telemetry needs, and sample plans.
• Drive readiness before customer shipment by coordinating demo hardware or EVB, reference firmware, interoperability coverage, tolerance testing, corner-condition calibration, and proactive system-level verification.
• Own cross-functional issue resolution for firmware and system integration, CMIS interpretation, power and thermal limits, optical performance, telemetry, and manufacturing issues; ensure fast response and closure plans.
• Coordinate with switch, NIC, and system vendors and internal product lines to remove interoperability blockers and improve first-pass qualification success at customer.
• Provide clear executive updates, risk registers, and trade-off recommendations covering schedule, capacity, yield, BOM diversity, and customer commitments.

Build long-term trust with customer engineering leaders through regular onsite and offsite reviews and hands-on support during bring-up, qualification, and ramp.