Quality Assurance Manager

Quality Assurance Manager

South Bay Solutions is a high-precision machine shop, making parts for semiconductor, medical devices, and advanced tech hardware. Our tolerances are measured in microns, our equipment is top-of-the-line, and our team is passionate about quality craftsmanship.

The Quality Assurance Manager leads all quality functions to ensure compliance, product integrity, and continuous improvement in a manufacturing environment. This role oversees QC, QE, QMS, and FAI activities while driving corrective actions, reducing defects, and managing supplier and customer quality. The position partners cross-functionally to integrate quality into processes and support operational and business goals.

• Lead and manage all quality functions, including:
• Quality Control (inspection, CMM programming, lab operations)
• Quality Engineering (RCCA, supplier quality, customer quality, MRB)
• QMS Management (audits, document control, system effectiveness)
• First Article Inspection (FAI / AS9102 package completion)
• Establish and drive the company's quality strategy aligned with operational and financial goals
• Develop, monitor, and improve key quality metrics (PPM, scrap, rework, COPQ, audit performance, FAI turnaround)
• Ensure effective root cause analysis and corrective action processes are implemented and sustained
• Oversee supplier quality performance, including issue resolution and escalation
• Ensure timely and high-quality responses to customer quality issues and maintain strong customer confidence
• Drive reduction of internal defects and variation through data-driven process improvements
• Ensure the Quality Management System is compliant, effective, and actively used by the organization
• Lead internal and external audit activities and maintain certification requirements
• Improve efficiency and throughput of inspection and FAI processes to support production flow
• Serve as the escalation point for critical quality issues impacting customers or operations
• Partner cross-functionally to ensure quality is built into processes during NPI and production

• Strong leadership capability with experience managing multiple quality functions (QC, QE, QMS, FAI)
• Deep understanding of quality systems (AS9100 / ISO 9001) and ability to ensure practical, effective implementation
• Proven root cause and corrective action expertise (8D, 5-Why, Fishbone) with a track record of reducing repeat issues
• Solid knowledge of manufacturing processes, preferably CNC machining and high-mix/low-volume environments
• Strong working knowledge of GD&T, inspection methods, and metrology systems (including CMM)
• Ability to analyze quality data and drive improvements in PPM, scrap, rework, and overall cost of poor quality
• Experience managing supplier quality issues and driving corrective actions with external vendors
• Strong customer-facing skills, including handling complaints, RMAs, and formal responses (8D, SCAR)
• Ability to balance compliance with operational efficiency (avoid over-inspection, build practical systems) Effective cross-functional communication and problem-solving skills with Operations, Engineering, and Supply Chain

• Bachelor's degree in Engineering, Quality, or related technical field (or equivalent experience)
• 7+ years of experience in quality within a manufacturing environment
• 3+ years of leadership experience managing quality teams or multiple quality functions
• Experience in semiconductor and medical industries preferred
• Strong familiarity with ISO 13485 and ISO 9001 standards
• Background in CNC machining or precision manufacturing strongly preferred
• Six Sigma certification (Green Belt or higher) preferred

• 8 hour shift
• Monday to Friday

• Health Insurance (Medical/Dental/Vision) paid 100% for employees
• Life insurance policy
• Safe Harbor 401(K) plan
• 401(K) matches
• Paid time off (vacation/sick/holidays/floating holiday)
• Referral program

*** We do not offer visa sponsorship***