T-Mobile Retail Store Manager; Wireless ; Pacific Commons

Position:T-Mobile Retail Store Manager (Wireless Experience Preferred) - Pacific Commons

Location: Fremont, CA

Job :4655

# of Openings:1

The Retail Sales Manager (RSM) is responsible for the overall operations, responsibilities and sales of the store.

• Drive store sales; mentoring, influencing, motivating and holding Mobile Experts accountable to meet or exceed daily and monthly targets/goals
• Meet or exceed all monthly Performance Quotas and Expectations
• Enforce all company policies, procedures, and best practices
• Maintain compliance with all CPNI, PII, and Social Media regulations, rules and policies; ensure all Mobile Experts are compliant and enforce accountability
• Always keep constant enthusiastic communication (Slack, mobile, in-person, email, Connecteam and any other company-wide tool)
• Maintain an excellent relationship with T-Mobile and uphold Mobile One’s excellent reputation with the utmost standard of care

• Interact with every customer and contribute to every sale while on the sales floor
• Ensure best-in-class customer service experience by training, developing, monitoring and holding Mobile Experts accountable using trackable scores found with NPS and SME
• Troubleshoot customer escalations to resolution as quickly as possible; involve appropriate management channels when necessary; train Mobile Experts to de-escalate as often as possible and remain in constant contact with their supervisors when applicable; keep customer informed until the escalation is resolved
• Login to T-Mobile (Citrix) system to read in-full all HUB feed and notifications before interacting with customers
• Maintain a great relationship with the landlord and neighboring tenants

• Adhere to all labor budgets and create work schedules accordingly; issue schedules at least two weeks in advance to all Mobile Experts and your Regional Manager for approval
• Relay the #announcement Slack channel information to every Mobile Expert every day