Inside Sales and Material Control Specialist - Japanese

• Job Details:

•

Job Title:

Inside Sales and Material Control Specialist

• Client:
Semiconductor

• Working

Location:

Fremont, CA

• Working style:
Hybrid

•

Employment Type:

Permanent/Full-time

• Salary: DOE (25-30 per hr.+)

• Language:
English & Japanese


• What will you do:

• Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP system.

• Collaborate with management to develop, plan, prepare and execute on strategic deals in complex sales cycles.

• Develop sales forecasting activities and set appropriate performance goals.

• Successfully match customer price/technical requirements to proposed solutions under the guidance of the Account Managers.

• Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any requests.

• Take ownership of assigned customers and serve as the lead point of contact for any and all matters specific to your customers.

• Manage various work streams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.

• Communicate clearly the progress through monthly/quarterly initiatives to management.

• Develop forecasts; track and analyze key account metrics.

• Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth attainment.

• Update the status of manufacturing by attending weekly production meetings; incorporating delivery schedule changes into the open order register; monitoring the backlog for accuracy.

• Organize and maintain information for management on current and historical sales; booking reports; and RMAs from issuance to final disposition.

• Prepare reports which includes collecting, disseminating, and presenting objective data; develop recommendations on cause or corrective action; and execute expedient follow-up to ensure FOA financial objectives and complete customer satisfaction.

• Generate quotations for standard products while maintaining an up-to-date price list as per Account Managers' instructions.

• Take the initiative to maintain currency of technical knowledge by routinely walking through manufacturing operations to observe the latest techniques or capabilities.

• Assist with phone system as a back-up for: answering incoming calls; and paging.

• Train new inside sales and sales personnel in cross-over job-related duties.

• Measures of success include new customer acquisition rates, renewal rates, identifying up-selling and cross selling opportunities, customer satisfaction and contribution to overall sales team and business success.

• Protect organization's value by keeping proprietary information confidential.

Sales Support

• Provide sales and customer service support to new and existing accounts by developing, planning and organizing a daily work schedule to include: customer contact through various media; response to customer inquiries; opening new customer accounts; creating new records and updating existing ones; maintaining hard copy records; order entry, modification, and invoicing and filing.

• Provide information to management regarding pricing concerns; account activity; new quoting activity; historical account information; and changes in customer protocol or competitive advantages.

Material Control

• Schedule shipments to ensure delivery by promised deadlines.

• Receive orders and assign shipments to appropriate carriers.

• Monitor inventory via an enterprise resource planning system or similar control system.

• Assist outside sales representatives and/or engineers with order status inquiries and special customer needs.

• Resolves delivery problems.

• Analyzes inventory procedures; recommends updates and improvements to material control director.

• Performs other related duties as assigned.

Competencies

• Display Passion and Optimism:
Inspire respect and trust; mobilize others to fulfill the vision; provide vision and inspiration to peers

• Teamwork:
Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit.

• Strategic Thinking:
Understand organization's strengths & weaknesses; analyzes market and
compet…