Account Manager - Southern CA

Account Manager – Southern California

Location:

Southern California, California, United States.

• Develop and grow the assigned territory by executing strategic sales plans, achieving sales quotas, maintaining existing business, acquiring new customers, promoting new products, and consistently meeting activity, funnel, and financial performance targets.
• Conduct regular sales calls, identify customer needs, recommend tailored product solutions, negotiate pricing, and provide marketing recommendations that support customer business growth and increased demand for Phonak products.
• Build and maintain strong relationships with existing and prospective customers by delivering product demonstrations, onboarding new accounts, providing group and individual product training, and ensuring exceptional customer support and satisfaction.
• Collaborate closely with Regional Directors, Regional Key Account Managers, Business Development Managers, Customer Trainers, Inside Sales, Marketing, and other cross‑functional teams to maximize territory performance, coordinate key account initiatives, transition new accounts, and support complex customer needs.
• Deliver comprehensive clinical and product training, including hearing aid fitting, fine‑tuning of products and software, troubleshooting difficult fittings, and coordinating trainer deployment to optimize customer outcomes.
• Represent Phonak at national and regional meetings while serving as a trusted business partner to customers and supporting territory growth through professional engagement and relationship management.
• Maintain accurate documentation of customer interactions in Salesforce/CRM, complete timely expense reporting in Concur, comply with all company policies and applicable local, state, and federal regulations, and perform additional responsibilities as assigned.

Travel up to 75%; candidate must reside in the assigned territory.

• Bachelor's degree required;
  Master's degree or Au.D. preferred.
• Strong knowledge of hearing instrument technology and industry practices, with previous experience independently supporting patients; experience in the hearing healthcare industry and/or business consulting is preferred.
• Action‑oriented, results‑driven professional with strong initiative, accountability, sound judgment, adaptability, and the ability to drive change while remaining curious, courageous, and focused on long‑term success.
• Demonstrated ability to work independently while applying technical expertise to support customer and business needs in a dynamic environment.
• Proficient knowledge of hearing instrument technology and industry best practices, with experience fitting Phonak hearing technology considered an asset.
• Strong proficiency with CRM systems and Microsoft Office applications to effectively manage customer relationships, reporting, and business activities.
• Excellent organizational and professional skills with the ability to develop talent, take ownership of responsibilities, and consistently deliver high‑quality customer support and business results.
• A minimum of 200 Mb/sec download and 10 Mb/sec upload speed internet connectivity is required to support any remote or hybrid employee functionality at Sonova.

This role's pay range is $100,000 / yr to $125,000 / yr. The position is also commission eligible.

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• Tele Health options
• 401(k) plan with company match*
• Company‑paid life/add insurance
  • Additional supplemental life/add coverage available
• Company‑paid short/long‑term disability coverage (STD/LTD)
  • STD/LTD buy‑ups available
• Accident/Hospital indemnity coverage
• Legal/ assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company‑paid counseling sessions and more)
• Robust internal career growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

At Sonova, we prioritize the well‑being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team‑customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal‑opportunity employer. We guarantee every person equal treatment with regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.