Manager - Car Wash B2B Operations

We are hiring a Manager to lead post‑sale execution for our Car Wash B2B vertical. This role owns everything that happens after a partnership is signed: rollout, day‑to‑day account management, renewals, and partner health across the book.

This is a hands‑on, execution‑first role. You will spend roughly half your time on the road at partner sites and the other half at HQ driving cross‑functional alignment, reporting, and renewals. You will be the single point of accountability for every signed partner, and the person ensuring that every account we win turns into a long‑term, healthy relationship.

A car wash background is not required. If you have run B2B accounts in a multi‑site, field‑heavy business and know how to turn a signed contract into a working operation, we will teach you the vertical.

• Partner onboarding and rollout. End‑to‑end ownership from signed contract to first transaction, including site setup, integrations, partner training, and on‑time go‑live.
• Account health. Transaction volume, payment flow, operational quality, and partner satisfaction across the full portfolio of accounts.
• Field execution. Regular planned visits to partner sites across the network, plus reactive travel when accounts need on‑the‑ground support.
• Renewals and retention. Ownership of the renewal cycle, early identification of churn risk, and partnership with the sales team on expansion opportunities.
• Issue resolution. Acting as the single point of contact for all partner escalations, driving internal coordination to resolution.
• Reporting and visibility. Maintaining clean dashboards on rollout pipeline, account health, and revenue performance for leadership review.

This role involves approximately 50% travel, with a planned market rotation cadence and the flexibility for reactive visits. When not on the road, this role is based at HQ alongside the leadership team and direct cross‑functional partners. This is not a remote position.

• 3 to 6 years of experience in B2B account management, partner success, customer success, or multi‑site operations.
• Demonstrated track record of managing partner rollouts on time and maintaining account health post‑launch.
• Strong negotiation skills, including ownership of renewals and difficult partner conversations.
• Operational instinct developed in multi‑site, field‑heavy businesses such as automotive, retail service, fitness, hospitality, QSR, or convenience.
• Fluency with dashboards, trackers, and the modern operations stack.
• High ownership orientation. Comfort operating without a playbook and driving issues to resolution independently.
• Willingness to travel approximately 50% and be present at HQ during non‑travel days.

• First 90 days. Every active partner account visited. A written assessment of the top performing partners, at‑risk accounts, and the top friction points in the current rollout process.
• Six months. Reduced rollout cycle time, measurable improvement in partner satisfaction, and a documented renewal playbook in use across the book of business.
• First year. Zero unplanned partner churn, measurable growth in revenue per account, and a partner reference base strong enough to accelerate new business.

Competitive base salary, performance bonus tied to account health and renewal metrics, full benefits, travel allowance, and the tools to operate effectively across HQ and the field.