Sales Manager, General Markets

Sales Manager, General Markets

The Sales Manager, General Markets provides leadership and direction for the company's General Markets sales organization. This role is accountable for developing and executing strategies that drive profitable growth, expand market presence, and deepen customer relationships across targeted industry segments. The Sales Manager leads, develops, and empowers a team of Sales Engineers while ensuring alignment with company goals, service commitments, and operational priorities.

By cultivating a high-performance culture and maintaining a strong understanding of customer needs, market trends, and competitive dynamics, the Sales Manager ensures the organization delivers differentiated value, creates new business opportunities, and strengthens long-term partnerships that contribute to the company's sustained success. The Sales Manager is responsible for building organizational capability through the recruitment, coaching, development, and performance management of Sales Engineers and other assigned associates, ensuring the team consistently delivers exceptional customer experiences and business results.

Business Leadership and Growth

• Lead the development and execution of market growth strategies that drive profitable revenue growth and market share expansion across the General Industrial, Life Sciences, and Oil, Gas & Chemical segments.
• Translate the Company's strategic plan into actionable sales initiatives, ensuring alignment of resources, priorities, and customer engagement activities with organizational objectives.
• Drive new business development efforts through effective pursuit of strategic opportunities within end users, EPCs, contractors, and other key market influencers.
• Establish and maintain strategic account and territory plans that identify growth opportunities, strengthen customer relationships, and increase penetration within targeted markets.
• Partner with Sales Engineers to develop and execute customer growth strategies that leverage the Company's full portfolio of products, services, and value-added solutions.
• Collaborate with the Director, Sales and Engineering to develop sales forecasts, establish performance objectives, allocate territories and resources, and optimize market coverage.
• Build and maintain executive-level relationships with key customers, decision makers, and industry influencers to strengthen strategic partnerships and advance long-term business objectives.

Customer and Market Leadership

• Develop deep understanding of customer applications, operational challenges, and business drivers to position differentiated solutions that create measurable value and reduce total cost of ownership.
• Serve as a key voice of the customer within the organization by identifying emerging market trends, competitive dynamics, customer needs, and growth opportunities.
• Partner with Marketing, Engineering, Operations, and other cross-functional teams to deliver integrated customer solutions and ensure successful execution of strategic initiatives.

Supervisory Responsibilities

• Lead, develop, and inspire a high-performing team of Sales Engineers and assigned associates, fostering a culture of accountability, customer focus, collaboration, and continuous improvement.
• Build organizational capability through the recruitment, selection, onboarding, and retention of talented associates aligned with the Company's values and strategic objectives.
• Establish clear performance expectations and provide ongoing coaching, mentoring, and developmental feedback to support individual growth and business success.
• Drive associate engagement and professional development by promoting technical expertise, business acumen, leadership capability, and continuous learning.
• Conduct regular performance discussions to evaluate progress against role expectations, business objectives, and development plans, recognizing achievements and addressing performance gaps as needed.
• Ensure fair, consistent, and timely performance management practices, including appropriate documentation, communication, and partnership with Human Resources when required.
• Develop succession and talent development…