Account Representative | San Jose, CA

Job Description

Our growing company is in need of an Account Representative in our San Jose market. The Account Representative sells company products and services via telephone, internet, e‑mail and fax. Works in conjunction with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard and exceeding all customer requirements.

• Sells products and services offered by TTI, including product lines, AIM programs, quality, and value‑added services. The sale is attained by building relationships and tailoring the sales approach to meet and inquire on the customers' needs. This is measured through monthly sales reporting, quality objectives and regular management reviews.
• Provides price and delivery quotes within customer timelines to customers within the assigned geographic territory by working with the branch or corporate product manager and the manufacturers to get the most competitive pricing. The success is measured by booking the business at the highest gross profit margin.
• Processes the customer’s order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proofreading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result in a loss of parts and lead time with factories. This is measured by on‑time delivery and RMA rate.
• Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to discuss product options with customers and sell TTI strengths.
• Participates in the TTI Total Quality process by following defined policies and procedures to maintain an efficient sales cycle, using logical and systematic approaches, and reducing sales errors. This is measured by lines shipped per salesperson that are on time and cross‑checked for errors.
• Increases customer account base by compiling a list of prospective customer leads from various sources and making cold calls. The number of new customers should grow based on this activity.
• Provides management with information regarding sales, marketing techniques, new products and market strategy by preparing forecast and activity reports on the account territory.
• Participates and attends sales calls with Field Sales Representatives to develop sales relationships and trust with the customer and TTI. Increased sales result from good relationship sales.
• If performing duties as a designated quality representative, processes and resolves discrepant issues identified within the job function expeditiously by researching the issue, determining appropriate resolution and providing disposition for nonconforming product to the appropriate parties.
• Performs other related duties as assigned.

• High school diploma or GED required.
• Bachelor’s degree with one to three years of sales experience; or an equivalent combination of education, sales, and/or customer support experience that provides the required knowledge, skills and abilities.

• Exhibits exceptional knowledge of company products and services.
• Demonstrates persuasiveness, tenacity and strong selling skills.
• Possesses excellent verbal and written communication skills, including presentation skills.
• Exhibits strong analytical, problem‑solving and negotiation skills.
• Must be organized and able to prioritize and manage multiple tasks.
• Ability to calculate discounts, commissions, proportions and percentages.
• Ability to write reports and correspondence proficiently and professionally.
• Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations.
• Able to work with minimum supervision and make responsible decisions.
• Possesses working knowledge of company policies, procedures and computer systems.
• Ability to type 40 words per minute.
• Knowledge of Microsoft Office applications (Excel and Word) at a basic level required.