Customer Service Advisor; Heavy Equipment Parts & Service Sales

PAPE’ MACHINERY, INC.

- CONSTRUCTION & FORESTRY DIVISION

FREMONT, CA

Are you a people person? Do you love building long‑lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Fremont, CA.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work‑life balance, and benefits for you and your family.

As a Customer Service Advisor, you will be in a lucrative sales career where your earning potential and success are unlimited. Your primary focus will be selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. Think of yourself as the liaison between Pape’s Parts and Service Departments and our customers. Once they buy the equipment, it is your job to take care of them.

Every day you will be responsible for relationship‑based selling by determining customers’ needs, recommending solutions, and providing these services.

• Self‑motivation and the desire to win.
• Excellent communication skills, including the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.

Salary + Commission

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retail Plans with Company Match;
  Medical, Dental, Vision and Prescription Insurance;
  Flexible Spending Accounts;
  Life Insurance;
  Short‑ and Long‑Term Disability Insurance;
  Employee Assistance Program;
  Online and Instructor‑Led Training;
  Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (first year prorated), 40 hours of Sick Leave, and 7 paid holidays each year. Vacation tiers increase with seniority.
• Advancement – Pape’ promotes from within.
• Stability and reputation – family‑owned, fourth‑generation company with more than 160 locations and over 4,000 members.
• Equipment – largest inventory in the West, unparalleled parts inventory.
• Employee impact – open‑door policy, voice heard.
• Training – ongoing training, mentoring, and learning opportunities.

The Pape’ Group maintains a drug‑free workplace and requires candidates to successfully pass a pre‑employment drug test.