Pre-Sales Product Specialist

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Full Time Technical Fremont, CA, US

The Pre-Sales Product Engineer serves as the technical product expert supporting the Sales organization throughout the customer evaluation and sales process. This role bridges Product Management, Sales, customers, partners, Engineering, Marketing, and Customer Service to help convert technical product capabilities into compelling customer solutions.

The successful candidate will participate in customer meetings, product demonstrations, technical evaluations, competitive discussions, solution design, and other pre-sales activities. The role will develop a deep understanding of the company’s products, competitive landscape, and customer applications and use that knowledge to help Sales win business.

In addition to supporting active sales opportunities, the Pre-Sales Product Engineer will provide Product Management with direct feedback from customers and channel partners to help improve existing products and influence future product requirements.

• Serve as the primary technical product partner to the Sales organization during the pre-sales process.
• Participate in customer, reseller, distributor, and system integrator meetings to identify technical requirements and recommend appropriate product solutions.
• Conduct product demonstrations, technical presentations, proof-of-concept evaluations, and customer training.
• Respond to technical questions, product compatibility requirements, RFPs, and other pre-sales inquiries.
• Translate complex product specifications and technologies into clear customer benefits and business value.
• Help Sales address technical objections and competitive challenges during the sales process.
• Support strategic opportunities from initial evaluation through technical approval and customer acceptance.
• Assist with solution configuration and product selection based on customer applications and requirements.

• Develop expert-level knowledge of the company’s product portfolio, technologies, applications, and ecosystem.
• Understand how products integrate with third-party hardware, software, control systems, networks, and other customer infrastructure.
• Maintain knowledge of product specifications, capabilities, limitations, compatibility, and recommended applications.
• Identify potential technical or application issues before products are proposed to customers.
• Work with Product Management and Engineering to resolve complex technical questions.
• Maintain strong knowledge of competitive products, technologies, specifications, pricing, and positioning.
• Conduct competitive product testing and benchmarking.
• Develop competitive battle cards, product comparison guides, FAQs, technical presentations, and sales talking points.
• Help Sales articulate competitive advantages based on specific customer requirements.

• Support new product introductions by ensuring Sales teams understand product capabilities, positioning, applications, and competitive advantages.
• Conduct internal product training for Sales, Marketing, Customer Service, and channel partners.
• Support product demonstrations and technical readiness for trade shows, customer events, and partner meetings.
• Assist Product Management with product samples, evaluation units, demonstrations, and launch activities.

• Capture customer, reseller, and system integrator feedback during the sales process.
• Identify recurring customer requirements, feature requests, competitive gaps, and product improvement…