Research Grants and Compliance Coordinator

Research Grants and Compliance Coordinator

Full-time

ITPS

Director, Customer Support

Based on Experience

2803 Lakeview Ct., Fremont, CA

If you have experience with research administration or regulatory compliance, including work with Institutional Review Boards (IRBs), Institutional Animal Care and Use Committees (IACUCs) and/or Institutional Biosafety Committees (IBCs) or working in a sponsored projects office with pre-award and post-award grants and contracts, and have excellent customer service skills, you may be the right match for this position.

We are looking for someone with a background in research administration or research compliance who is organized, detail oriented who can provide technical and professional support to customers using Key Solutions applications which facilitate the operation of various review boards, e.g., the Institutional Review Board (IRB), the Institutional Animal Care and Use Committee (IACUC), and the Institutional Biosafety Committee (IBC); assist in the management of research resources;

and sponsored projects. In this position you will work with world class research institutions helping them resolve their issues and get the most out of the Key Solutions software applications. The successful applicant will work multiple issues simultaneously involving customers and internal support teams to help resolve customer issues and assist customers in using the systems to be successful in their job.

If you have knowledge of research administration or research compliance, a passion to help people and help them solve their problems, this is the job for you. You will work with great groups of people, both customers and internal staff, in an interesting, fast-paced environment.

• Leverage your knowledge of regulatory compliance and/or research administration to help customers use the Key Solutions applications to analyze protocols and supporting documents to ensure conformance with all applicable regulations, statutes, policies, and procedures
• Aid customers in using the Key Solutions software application to perform regulatory committee reviews of human subjects and animal subject protocols, including management of Institutional Review Board (IRB) committee, Institutional Animal Care and Use Committee (IACUC), and Institutional Biosafety Committee (IBC), along with other regulatory committee functions, such as creation of agendas, minutes, memos, and other documentation for investigators
• Help customers use the application to communicate with investigators and assist research staff with study preparation, including grants and contracts
• Help customers in their development of educational programs for investigators, research personnel, and others to promote institutional compliance with research regulations
• Work with limited supervision to provide technical and professional support to customers using the Key Solutions regulatory compliance applications e.g., the Institutional Review Board, the Institutional Animal Care and Use Committee, the Institutional Biosafety Committee applications
• Identify and share best practices with respect to pre-award grant preparation and submission; post-award tracking and reporting; protocol creation and processing, including reviewing regulatory or mandated compliance requirements, and reporting
• Build upon established processes, procedures, and escalation mechanisms for resolving customer issues in a timely manner with a minimal number of interactions while exceeding customer expectations
• Develop and maintain strong working relationships with cross-functional partners to coordinate and facilitate customer focused activities
• Learn about Key Solutions applications and work with customers to improve their overall use and satisfaction with Key Solutions applications
• Serve as a regulatory resource for Key Solutions staff company wide
• Pass along customer service requests to the appropriate personnel
• Develop strong working relationships and coordinate with cross-functional teams.
• Keep track of progress on requests
• Communicate…