Unarmed Patrol​/SOC Operator - 3rd Shift

Job Overview

Prosegur Security is seeking highly professional and customer service–focused Patrol/SOC Hybrid Officers for a premier client site in Fremont, CA. This position combines physical patrol duties with security operations center (SOC) responsibilities, including alarm monitoring, camera surveillance, and access control management.

This role requires a balance of excellent customer service skills and the ability to confidently operate security technology, including Lenel 9000, alarm panels, and camera systems. Officers are expected to maintain a clean, professional appearance at all times, including proper uniform wear as outlined in company grooming standards — such as tucked shirts, neat attire, and overall presentation.

Wednesday - Sunday (Grave)

• Provide outstanding customer service while maintaining a safe and secure environment for employees, visitors, and property.
• Perform regular interior and exterior patrols to deter and detect safety hazards or security risks.
• Operate the SOC, monitoring camera systems, alarm systems, and the Lenel 9000 access control system.
• Manage access permissions, track badge activity, and monitor site security systems in real time.
• Accurately document incidents, patrol logs, and SOC activity reports.
• Respond to alarms, radio calls, and electronic alerts with urgency and professionalism.
• Answer phone calls from interior guard posts, employees, and clients, and dispatch appropriate responses.
• Initiate escalation and notification procedures when necessary.
• Collaborate with other security team members and site leadership to resolve incidents and ensure operational continuity.
• Always maintain a professional and service‑oriented demeanor when assisting employees, visitors, and contractors.

• Paid Vacation – Enjoy paid time off funded by the client, an exclusive benefit!
• Exclusive Employee Discounts Program – Access savings on theme parks, special events, travel, wellness, and shopping through our partnership with Working Advantage.
• Free Onsite Gym Membership – Complimentary access to a spacious, fully equipped fitness center featuring cardio equipment, free weights, a yoga/stretch studio, and a functional training room with Cross Fit‑style rigs and equipment.
• Weekly Pay – Get paid every week for added financial flexibility.
• Onsite Training & Career Growth – Receive professional training on‑site, with a strong focus on skill development and advancement opportunities.
• Promotion From Within – The site prioritizes internal promotions for motivated individuals.
• Professional, Clean, and Secure Work Environment – Work on a well‑maintained corporate campus that values employee wellness, safety, and professionalism.
• Account Exclusive Health & Medical Benefits Package – Additional optional coverage and wellness benefits available only for this account.

• Must have a valid California Security Guard License.
• High school diploma or GED equivalent.
• Exceptional customer service skills are absolutely required.
• Minimum 1 year of security experience.
• Dispatch/SOC experience preferred but not required.
• Comfortable with technology, including cameras, alarm panels.
• Lenel 9000 experience is a plus.
• Alarm and camera monitoring is a plus.
• Willingness to learn and operate multiple security systems confidently with provided training.
• Comfortable working both indoors and outdoors, including during varied weather conditions.
• Strong verbal and written communication skills.
• Must have reliable transportation.
• Ability to stay calm and think clearly during emergencies or high‑pressure situations.
• Dependable, reliable, and committed to ethical conduct.

CA PPO 120931 #WER
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