Patrol​/Control Desk Officer – Fremont

Patrol / Control Desk Officer – Fremont

Prosegur Security is hiring a hybrid Patrol / Control Desk Officer for a premier corporate campus in Fremont, CA. This dual-function role splits time between active physical foot patrols and managing the campus Control Desk—monitoring CCTV, managing automated alarms, handling post dispatching, and controlling access systems.

Shift Schedule(s):

• Weds-Sun (11pm-7am)
• Fri (3pm-11pm) & Sat-Tues (11pm-7am)
• Sat-Wed (3pm-11pm)
• Tues/Wed (7am-3pm) & Thur - Sat (3pm-11pm)

Key Responsibilities & Operational Duties:

• Control Desk Operations:
  Monitor multi-screen CCTV camera systems, respond to alarm panels, and operate the Lenel 9000 access control system in real time.
• Access & Badge Management:
  Process access permissions, manage badge activity, and process electronic access requests.
• Dispatch & Communications:
  Answer incoming calls from interior guard posts, site employees, and clients; dispatch patrol officers and field personnel accordingly.
• Active Physical Patrols:
  Conduct thorough interior and exterior foot patrols across campus facilities to identify safety hazards, security breaches, and policy violations.
• Incident Escalation & Reporting:
  Initiate formal emergency escalation procedures, notify site leadership during critical events, and generate detailed electronic incident reports.
• Customer Service:
  Maintain a professional, approachable demeanor while enforcing site security rules and assisting visitors and staff.

Exclusive Site Perks:

• Client-Funded Paid Vacation: PTO funded directly by the client account.
• Free Onsite Gym Membership:
  Full access to a spacious fitness center with cardio gear, free weights, yoga studio, and Cross Fit rigs.
• Account-Exclusive Health Package:
  Special medical and wellness coverage options tailored to this account.
• Weekly Pay & Advancement:
  Reliable weekly payouts with site priority for internal promotions.
• Corporate Discounts:
  Savings on travel, theme parks, and shopping via Working Advantage.

Qualifications & Critical Skill Sets:

• Valid California Security Guard License (Required).
• High school diploma or GED equivalent.
• Minimum 1 year of contract security experience. Tech-savvy with a strong willingness to learn and operate complex security platforms (Lenel 9000, camera VMS, and alarm monitoring panels).
• Dispatch, SOC, or Control Desk experience strongly preferred.
• Strong written/verbal communication skills; comfortable answering phones and managing multi-channel radio traffic.
• Physically able to conduct extended indoor/outdoor foot patrols in various weather conditions.
• Strict adherence to professional grooming and uniform standards (shirts tucked, neat presentation at all times).

Additional Benefits & Pre-Employment:
Medical, Dental, Vision, 401(k), Disability, Paid Sick Days, and Daily Pay choices. Pre-employment criminal background check and drug screen required.