Transportation Resources Specialist (Human Services Specialist I​/II

The City of Fremont's Human Services Department is recruiting for:

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The Human Services Department (HSD) delivers and supports services by forging long‑term community partnerships, engaging with and building the capacity of the community to do its own problem‑solving, and leveraging financial and volunteer resources.

The Transportation Resources Specialist performs a variety of tasks supporting Ride‑On Tri‑City!, the department’s program that provides mobility and transportation services to older adults and people with disabilities in the Tri‑City area. The position requires specialized paraprofessional skills in the areas of social work, mobility outreach, assessment and training, and may require professional certifications but not formal licensure.

The position will be filled as either a Human Services Specialist I or II, depending upon qualifications and fit.

The process may include oral panel and individual interviews, professional reference checks, fingerprint check for criminal history, and other related test components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Oral board interviews are tentatively scheduled for the week of August 24th.

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling  or emailing human resources.

For additional information, please contact Human Resources Department at: human resources.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

• Works with team members to assist in the monitoring, follow‑up and collateral work of assigned caseload.
• Interacts with clients, families, and organizations in a variety of settings including: homes, hospitals, doctors’ offices, schools and other city, county, or state agency offices and on the phone.
• Performs human services support activities including referring clients/family members to appropriate community resources according to the client care plan.
• Follows up on client services, schedules meetings and appointments.
• Interviews and elicits personal information from clients, and program information from service providers; provides assistance to clients such as completion of forms, clarifies documentation discrepancies, and resolves issues related to clients’ needs and requests.
• Conveys general information regarding program services and interprets policies and regulations to clients, other agencies, and the community.
• Maintains confidential records, accurate client files, screens and processes forms, verifies authorizations on documents, and updates automated databases.
• Assists team members with interagency and/or family meetings, researching available resources, and preparing reports and statistical information.
• Participates in community outreach activities and public presentations that impact individuals and families.
• Follows‑up on services, interacts with clients and families in a variety of settings including homes, hospitals, doctor’s offices, city/county/state and community agencies.
• Establishes and maintains effective working relationships with clients, clinical team members, community agencies and other service providers.
• Works effectively with a wide variety of cultural and ethnic groups.

• Conducts comprehensive financial assessments with clients seeking Family Economic Success services.
• Maintains data on client services for grant reporting including data entry into automated databases.
• Triages clients to self‑help or to the appropriate Family Economic Success program or other Family Resources Center services.
• Teaches Money…