Resident Services Coordinator; Pasatiempo s

Resident Services Coordinator

Winn Companies is looking for a Resident Services Coordinator to join our team at Pasatiempo Apartments, a 94-unit senior apartment located in Fremont, CA.

Community Coordinators are a core part of our property management team that supports and enhances the quality of life within one or more properties across Winn's six key outcome areas:
Stable Housing, Employment, Education, Health, Community Engagement, and Economic Mobility.

You will utilize community assessments and one-on-one coaching to establish community needs, while building a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals, targeted interventions, on- and off-site programs and support, and community engagement opportunities. You will also provide concierge and administrative support to the community.

The pay range for this role is $ per hour. The selected candidate will also adhere to the following schedule:
Monday-Friday 8:00 AM to 5:00 PM.

Responsibilities:

• Create and implement an annual Connected Communities plan for the community based on needs, interests, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget.
• Review and track goals with Property Managers and Regional Managers.
• Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct resident services assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed needs.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn's 6 key outcome areas.
• Create and manage Memorandums of Understanding (MOUs) with third parties providing services and programs on and off-site for residents.
• Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
• Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.
• Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Actively participate in professional development opportunities provided by the region, department, and Winn.
• Focus on case management, specific grant requirements, population, partners

Requirements:

• High School diploma or GED equivalent.
• 1-3 years of relevant experience.
• Experience with Microsoft applications which include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• Produce complex documents, perform analysis and maintain databases.
• Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

Preferred Qualifications:

• Bachelor's degree in Social Work, Business, Public Policy or related field.

Benefits & Perks Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible work options for eligible positions