Customer Service Representative - Transportation Rep

Customer Service Representative - Transportation
Address: 42335 Boscell Rd, Fremont, CA 94538, USA
Compensation: $23.00/hour

WeDriveU is a leader in shared mobility solutions connecting communities, campuses, and workplaces. Operating private shuttle and public transit systems across the U.S., we serve millions of passenger journeys annually. Our team of over 5,500 members manages 4,000 vehicles across 55 locations, providing safe, reliable, and sustainable transportation options. Visit  to learn more about our company, clients, and career opportunities.

The Customer Service Representative (CSR) reports to the Program and Operations Managers, receiving guidance from the client’s or HQ’s Transportation Management Team. The CSR provides exceptional customer service, responds to transportation requests and queries, and monitors shuttle and tram services.

Note: This position requires standing outside for prolonged periods—up to 8 hours or more daily.

This is a split shift position, suitable for either one full-time employee or two part-time candidates.

• Direct commuters to correct buses, providing ETA and route information as needed.
• Respond to questions regarding services and communicate route or service changes.
• Monitor vendor and operational equipment to ensure passenger safety and report concerns.
• Ensure all bus routes operate effectively to meet client needs.
• Manage passenger flow, ensuring social distancing protocols are followed.
• Enforce company policies and procedures for passengers.
• Troubleshoot shuttle signage, barriers, and staging issues in real-time.
• Perform additional duties as assigned.

• Excellent written and verbal communication skills.
• Flexibility to work split shifts and adaptable hours.
• Ability to stand outside for extended periods.
• Basic understanding of GPS tracking, vehicle dispatch, and radio communication.
• Additional skills and physical requirements may be necessary.

Required: 2 years of customer service experience.

Preferred: High School diploma or equivalent.

Physical Health

• Medical, Dental, Vision, and Life Insurance.
• Competitive pay and 401(k) with 4% match.
• Financial Wellness tools.

Emotional Health

• Employee Assistance Program (EAP), PTO, paid holidays, Pet & Legal Insurance.

Personal Development

• On-the-job training, career growth opportunities.

* Benefits vary by position and location.

WeDrive

U is an equal opportunity employer committed to diversity and inclusion, fostering a respectful environment for all employees.