Bus Dispatcher Lead - Transportation Lead Dispatcher

Bus Dispatcher Lead - Transportation Lead Dispatcher Address 42335 Boscell Rd, Fremont, CA 94538, USA Compensation $33.00/hour

Job Description

WeDrive

U is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDrive

U operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit  to learn more about our company, clients and career opportunities.

The Lead Dispatcher serves as the primary point of coordination within the dispatch center and acts as the on-shift operational leader. In addition to performing daily dispatching functions, the Lead Dispatcher oversees dispatcher workflow, supports drivers in the field, manages service disruptions, and partners with Operations and Safety leadership to ensure reliable and safe transportation service.

This role is responsible for monitoring routes in real time, directing drivers, handling escalations, and ensuring service levels are met. The Lead Dispatcher will also coach and support dispatch staff, maintain accurate records, and assist management with reporting and operational improvements.

Operational Oversight

Act as the on-duty lead for dispatch operations and provide guidance to dispatch staff

Monitor service performance and route coverage to ensure on-time service delivery

Coordinate route coverage and assist with driver reassignments, late pull-outs, and service recovery

Serve as the escalation point for dispatchers, drivers, and customer service concerns

Driver & Field Communication

Monitor drivers throughout their routes using dispatch and GPS systems

Communicate specific instructions to drivers regarding passenger pick-ups, drop-offs, and route changes

Provide real-time problem solving and support to drivers in the field

Monitor traffic conditions and issue route or service alerts as needed

Partner with Operations Supervisors and Safety on incidents, breakdowns, and emergencies

Customer Service & Incident Management

Assist with investigating and resolving customer complaints and service concerns

Document incidents, service interruptions, and operational issues for vendor and management follow-up

Support accident/incident reporting procedures and coordinate communication with leadership

Oversee Lost & Found process and ensure proper documentation and follow-up

Administrative & Reporting

Ensure dispatch logs, reports, and communications are accurate and complete

Assist management with daily service reports, performance metrics, and operational tracking

Maintain compliance with company policies, safety procedures, and regulatory requirements

Identify service gaps and recommend operational improvements

Team Support & Training

Provide coaching, direction, and on-the-job training to dispatchers

Assist with onboarding and training new dispatch staff

Reinforce policies, procedures, and communication standards

Help maintain coverage schedules and support shift handoffs

Additional duties and responsibilities may apply.

2+ years of experience in dispatch, transportation operations, call center, logistics, or customer service (lead or supervisory experience preferred)

Prior experience in transportation or shuttle operations strongly preferred

Strong decision-making and problem-solving skills in a fast-paced environment

Ability to manage multiple priorities and incidents simultaneously

Proficiency in Microsoft Office Suite (Outlook, Word, Excel)

Experience using multiple systems simultaneously (dispatch software, GPS, messaging platforms)

Experience with Transportation Management Systems (TMS) preferred

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

Ability to remain calm and professional during high-pressure situations

Demonstrated leadership and team-support abilities

CDL preferred but not required

Bilingual preferred but not required

Prior experience coordinating drivers, schedules, or route coverage

• Bilingual preferred but not required

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

* Benefits vary by position and location

WeDrive

U is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence…