Logistics Coordinator

The Logistics Coordinator is responsible for supporting daily transportation and distribution operations to ensure timely, cost-effective, and compliant product movement. This role manages shipment execution, carrier coordination, and issue resolution while assisting with retail chargebacks and freight claims. The position requires strong operational follow‑through, attention to detail, and the ability to work cross‑functionally with internal teams, carriers, and warehouses.

• Coordinate daily outbound and inbound shipments across FTL, LTL, and parcel carriers
• Communicate with carriers, warehouses, and internal teams to ensure on‑time pickups and deliveries
• Track shipments, proactively identify delays or issues, and take corrective action
• Prepare and review shipping documents including BOLs, PODs, and invoices
• Maintain accurate shipment data in systems, ERP, and retailer portals

• Monitor, analyze, and research retailer chargebacks related to routing compliance, late delivery, shortages, or documentation errors
• Dispute invalid chargebacks by gathering supporting documentation (PODs, BOLs, carrier confirmations, retailer guidelines)
• Work cross‑functionally with warehouse, customer service, and transportation teams to prevent recurring chargebacks
• Track chargeback trends and assist with root‑cause analysis and process improvements

• File, track, and resolve freight claims related to loss, damage, or shortage
• Coordinate with carriers, warehouses, and customers to collect claim documentation
• Ensure claims are submitted within carrier and regulatory timelines
• Manage claim status through resolution and recovery
• Maintain organized records for audits and reporting

• Communicate daily with carriers regarding scheduling, service issues, and shipment exceptions
• Support carrier compliance with retailer routing guides and shipping requirements
• Assist with carrier performance tracking and service issue documentation

Bachelor’s Degree in Business or equivalent degree and 3 years of relevant business experience OR High School diploma/GED and 3 years of relevant business experience in logistics, supply chain management, and/or project management.

• 2–4 years of hands‑on experience in logistics, transportation, or supply chain operations
• Demonstrated experience handling day‑to‑day shipment execution and coordination
• Direct experience with retail chargebacks and freight claims (researching, disputing, filing, and tracking)
• Experience working with carriers, warehouses, and retailer compliance or routing guides

• Experience in evaluating and managing transportation carrier performance
• Proactive and capable of working independently as well as in a team environment
• Strong ownership and organization skills
• Proven skills with MS Excel and MS PowerPoint to successfully execute projects
• Experience coordinating with 3PLs, brokers, or distribution centers
• Ability to work confidently in a rapidly changing, fast‑paced, and results‑oriented corporate environment requiring high flexibility
• Experience working with major retailers (e.g., big box, grocery, or e‑commerce)
• Familiarity with carrier liability rules and freight claim processes
• Excellent written and verbal communication skills in English

• Background in logistics and supply chain management
• Ability to plan and prioritize work
• Highly organized and able to manage multiple responsibilities
• Proficiency with Microsoft Office and Oracle
• Strong verbal and written communication skills to explain complex and/or confidential information

• Office environment
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time

The pay range is $25–$30 hourly for this role working in the Fremont, California office. The final amount will be determined based on qualifications and experience of the candidate relative to the role. Comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, paid time off, employee assistance program, and 401(k).

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, or marital status, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotions, transfers, demotions, layoffs, terminations, recruitment, compensation and other terms and conditions of employment.