Customer Service Agent

Customer Service Representative

A pharmacy benefit manager (PBM) is hiring Customer Service Representatives to support members with questions related to their prescription benefits. This is a fast‑paced, customer‑focused role where empathy, accuracy, and efficiency are essential. You’ll work directly with members to resolve issues, answer benefit questions, and deliver a positive service experience.

• Handle approximately 30–50 inbound calls per day, with some email support
• Assist members with questions regarding prescription benefits and coverage
• Research and resolve issues using healthcare systems and internal tools
• Identify customer needs, resolve concerns, and clearly explain solutions
• Demonstrate strong active listening skills and empathy on every interaction
• Meet performance metrics including QA scores and average handle time
• Follow all call center policies, procedures, and rules of conduct

• 2+ years of call center experience (medical or insurance experience preferred)
• Strong communication skills with a customer‑first mindset
• Comfortable working in a metrics‑driven environment
• Tech‑savvy with working knowledge of email, Excel, and Word
• Ability to handle confidential and sensitive information with discretion

Training: 4 weeks. Training

Schedule:

Monday–Friday, 9:00 AM – 4:00 PM (less than 40 hours/week). Post‑Training

Schedule:

8‑hour shifts between 6:00 AM–9:00 PM, Monday–Saturday, including one guaranteed weekend day off.

Pay: $19.93/hour (weekly pay). Contract-to-Hire (Long‑Term) – 4‑month contract.

Start Date:

June 22nd.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Onsite – Fremont, NE.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Position anticipated to close on Jun 16, 2026.