Customer Service Agent

Customer Service Representative

Pharmacy Benefit Manager (PBM)

4-Month Contract-to-Hire (Long-Term)

Start Date: June 22nd

Pay: $19.93/hour (weekly pay)

Location: Onsite - Fremont, NE

A pharmacy benefit manager (PBM) is hiring Customer Service Representatives to support members with questions related to their prescription benefits. This is a fast‑paced, customer‑focused role where empathy, accuracy, and efficiency are essential. You'll work directly with members to resolve issues, answer benefit questions, and deliver a positive service experience.

• Handle approximately 30‑50 inbound calls per day, with some email support
• Assist members with questions regarding prescription benefits and coverage
• Research and resolve issues using healthcare systems and internal tools
• Identify customer needs, resolve concerns, and clearly explain solutions
• Demonstrate strong active‑listening skills and empathy on every interaction
• Meet performance metrics including QA scores and average handle time
• Follow all call‑center policies, procedures, and rules of conduct

• 2+ years of call‑center experience (medical or insurance experience preferred)
• Strong communication skills with a customer‑first mindset
• Comfortable working in a metrics‑driven environment
• Tech‑savvy with working knowledge of e‑mail, Excel, and Word
• Ability to handle confidential and sensitive information with discretion

Training: 4 weeks.
Training

Schedule:

Monday‑Friday, 9:00 AM – 4:00 PM (less than 40 hours/week).
Shifts: Assigned upon job offer.
Post‑Training

Schedule:

This role offers a set schedule of 8‑hour shifts between 6:00 AM – 9:00 PM, Monday‑Saturday, including one guaranteed weekend day off.

The pay range for this position is $19.93 – $19.93/hour.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jun 16, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any protected characteristic.