Manager Referral CORE

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Are you passionate about transforming healthcare access? As Manager of Referral CORE and the Centralized Referral Scheduling Team, you will lead enterprise-wide initiatives that improve how patients connect to specialty care. This role combines operations, strategy, analytics, technology, and people leadership to drive innovative referral and scheduling solutions across Nebraska Medicine. You'll collaborate with physicians, operational leaders, and technology teams to improve patient access, advance digital transformation, and create a highly reliable referral management program that supports organizational growth and an exceptional patient experience.

• Candidate must live in Nebraska or Iowa
• This is a hybrid position, must be able to work on campus
• Preferred consideration will be given to applicants with project management experience in information technology, industrial engineering, supply chain, or healthcare quality improvement
• Resume REQUIRED for consideration

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect:
  We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

The Manager of Referral CORE will serve as the organization-wide leader overseeing Ambulatory referral management for all ambulatory specialties and targeted clinical programs. Responsibilities include planning, coordinating, facilitating, advising, and supporting various projects within Access Innovations, with a primary focus on Referral CORE (Coordinating Optimal Referral Experiences). Collaborate with the division director to create the Referral CORE strategic roadmap. Independently lead specialty-specific referral guidelines, collect and analyze data, and prepare recommendations for Medical Directors and physician access champions per specialty.

Provide comprehensive project management support to ensure successful implementation of Referral CORE programmatic processes and quality improvement initiatives, meeting all milestones and deadlines on time.

Act as the primary point of contact for all Referral CORE strategic initiatives, ongoing maintenance, and organizational optimization. Lead projects ensuring collaboration with multi-disciplinary stakeholders, including division chiefs, chairs, medical directors, providers, executive directors, directors, administrators, managers, subject matter experts, Epic/One Chart, Training, and relevant external collaborators. Stay current on national referral best practices and raise them to the Access Innovations division director and medical director for prioritization and sequencing.

Lead Epic IT project work through referral guidelines, orders, work queue design and build, and new functionality implementations collaborating directly with operational and IT One Chart leadership teams and staff. Align Referral CORE work with organizational strategic initiatives throughout Nebraska Medicine to achieve key results and targets. Create and maintain a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, and support for organizational values and standard work.

Provide operational leadership by supporting, guiding and mentoring the Centralized Ambulatory Referral Scheduling team supervisor through the managing of daily operations of the Centralized Ambulatory Referral Tea. Ensure all staff receive training for technical and customer service competency, complete quality assurance assessment to maintain high quality across the Centralized Ambulatory Referral Scheduling Team. Develop and revise departmental guidelines, policies and procedures, educate staff, and…