Customer Technical Support, Associate; Part-time Weekend Nebraska

Customer Technical Support, Associate (Part‑time Weekend) job raska.

Peraton is hiring a Part‑time Weekend Day Customer Technical Support, Associate for USSTRATCOM/J6 at Offutt AFB, Nebraska.

What you will do:

• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution time frames.
• Drives product supportability.
• Coordinates customer service activities with other internal functions.
• Designs and maintains customer databases.
• Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.

What you will need:

• HS Diploma or GED with 3 years of relevant work experience
• Must be familiar with MS products, O365, Outlook email, basic desktop troubleshooting
• Certifications:
  • CompTIA A+, Network+ or Security+ certifications required within 6 months for hire.
• Secret clearance

$30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO:
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.