Infrastructure Systems Administrator II

Exemption Status:
United States of America (Non-Exempt)

Salary: $40.11 - $55.15 - $70.19

Pay scale information note:
Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. Full review of comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.

This position is not eligible for Sponsorship.

Med Impact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Summary:

The Infrastructure Systems Administrator position is responsible for infrastructure support and oversees overall operations of the systems and services. The Systems Administrators work under general supervision from the Manager, Information Technology.

• Researches and recommends innovative, and where possible, automated approaches for system administration tasks.
• Interacts with customers and engineers via phone and e‑mail.
• Oversees and owns internal systems including Windows, Linux, Backups, Solar Winds, TruNAS and Hyper‑V.
• Administers Remote Desktop Services and Clustering.
• Manages Azure infrastructure including backups and restoration.
• Documents common issues and resolutions, creating knowledge databases for the departmental reference.
• Manages change request tasks.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes; reviews system and application logs.
• Oversees implementation, installation, configuration of new Microsoft Windows server operating systems.
• Monitors, troubleshoots, and evaluates existing and new Microsoft Windows server operating systems.
• Oversees the application of OS patches and upgrades on a regular basis and upgrades administrative tools and utilities. Coordinates with internal staff for baselines and maintenance windows.
• Provides metrics and reports from ticketing systems; keeps management up-to-date on issues; makes recommendations to streamline processes.
• Oversees Solar Winds monitoring, alerts, and reporting.

This internal client‑facing position requires excellent customer service skills and interpersonal communication skills (listening, verbal and written). Must manage difficult or emotional client situations, respond promptly to client needs, solicit client feedback to improve service, respond to requests for service and assistance from clients, and meet commitments to clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in a related field along with four years’ experience or equivalent combination of education and experience.

• Experience with server operating systems including Windows and Linux.
• Experience with Exchange and Active Directory.
• Experience with Hyper‑V networking.
• Experience with change management process and CMDBs.
• Working knowledge of Microsoft Office and Outlook.
• Experience with patch management.
• Experience with backup management.
• Experience with Azure infrastructure.
• Experience with TruNAS Storage.

Microsoft/Linux Systems Administration certifications would be considered a bonus.

• Good network diagnostics skills; experience analyzing system and network performance monitoring and data.
• Experience diagnosing network and service issues and following through to resolution.
• Ability to assess issues, prioritize, respond and elevate appropriately.
• Ability to multi‑task, good time management and ability to prioritize workload.
• Good interpersonal skills and willingness to work as a team player along with good verbal and written communication skills.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.…