Supervisor, SavRx Account Management Service Center

Exemption Status:

United States of America (Exempt)$64,269 - $87,568 - $110,866“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”This

position is not eligible for Sponsorship.

Med Impact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join Med Impact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At Med Impact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry.

We are the premier Pharmacy Benefits Management solution!

Job Description Summary The  Supervisor, Sav Rx Account Management Services is accountable for handling daily team leadership, smart workflow improvements and workforce staffing for the Benefit Coordinators in the Sav Rx Account Management department. The Supervisor is accountable for guiding the Benefit Coordinator team while owning the operational frameworks that make the team successful. The position will balance team schedule needs against customer and account management incoming volumes to ensure high-quality support within established service level agreements regarding timeliness and accuracy.

The Supervisor will maintain documentation of all areas of responsibility, including workforce balancing, training plans and curriculum development and implementation for agents to provide accurate service. The supervisor will be responsible for assisting in monitoring individual performance metrics and responding directly to escalated calls.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Key Team Leadership Accountabilities Lead the day-to-day operations of the Benefits Coordination team, ensuring timely, accurate, and high-quality service delivery to internal and external stakeholders.

Work with Talent Acquisition and HR Business Partner to recruit, hire, onboard, train, and develop Benefit Coordinators, fostering a collaborative, customer-focused, and high-performing team environment.

Monitor and evaluate individual and team performance through regular review of productivity, quality, and service metrics, conducting ongoing coaching, performance discussions, and formal check-ins to drive continuous improvement and accountability.

Provide leadership, direction, and performance management support, including corrective action measures when necessary, to ensure adherence to department standards and expectations.

Manage daily workflow and work allocation by triaging requests and assigning client, customer, and account management support activities to Benefit Coordinators based on priorities, workload, and business needs.

Serve as the primary escalation point for complex customer issues, service concerns, operational challenges, and technical inquiries, providing guidance and solutions to ensure effective resolution.

Partner with internal stakeholders to address service issues, implement process…