Customer Service Supervisor

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop, and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

• Lead, coach, and assist associates to deliver speed of service, execute complicated transactions, and create a compelling customer experience at point of sale and customer service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach, and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash‑related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).
• Model, guide, and provide direction to associates while demonstrating a customer‑service mindset, anticipating customer needs, and satisfactorily resolving issues.
• Support strong operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
• Prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention.
• Monitor and adjust resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty.
• Use key performance indicators (KPIs) to make informed business decisions that drive overall store results.
• Accomplish multiple tasks within established time frames.
• Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
• Maintain adherence to company safety policies for the safety of all associates and customers.
• Perform key holder responsibilities, including opening and closing store processes, and provide direction to associates.
• Complete any additional responsibilities as assigned.

• All Supervisor roles at Kohl’s are responsible for leading with integrity, honesty, and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and taking appropriate partners as needed.
• Demonstrating and coaching a customer‑service mindset, including customer service philosophies.
• Supporting strong operational standards and merchandising presentation.
• Preventing loss and monitoring daily store activity with Loss Prevention.

• Must be at least 18 years of age or older.
• Experience supervising teams or associates and coaching them to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• Preferred: 2 years experience in retail or a similar industry.

• Ability to perform accountabilities listed in the “What You’ll Do” section.
• Ability to satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math, reading, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
• Perform work in accordance with the Physical Requirements section.

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two‑person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull on a frequent basis.
• Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

$23.50 – $36.45 per hour.

• Work Life Balance: PTO, Vacation Buy Program, Parental Leave.
• Health & Wellness: Medical, Dental, Vision, and other short and long term disability programs, emergency health and wellness programs such as accident protection plans, critical illness plans, and more.
• Savings & Retirement Benefits: 401(k), Flexible Spending Accounts, associate discount programs with Kohl’s partners.
• Insurance Programs: Life Insurance for you, your family or your pet, as well as other protection programs.
• Life Events: Legal and adoption assistance benefits.