Director of Customer Sales & Service

Style Crest is seeking a strategic, people‑focused Director of Customer Sales & Service to lead our inside sales, customer service, and technical support teams. In this on‑site leadership role, you’ll shape customer experience, strengthen team performance, and drive operational excellence across a growing organization with more than 50 years of industry leadership. If you’re energized by developing high‑performing teams, improving processes, and delivering exceptional service, this is an opportunity to make a meaningful impact in a company with a strong reputation and a forward‑thinking approach.

At Style Crest, you’ll join a company with more than five decades of growth, innovation, and industry leadership. We’re committed to supporting the manufactured housing industry and the residential exterior market with an extensive product offering and a service platform our customers rely on every day.

We foster a culture built on collaboration, continuous improvement, and customer‑focused excellence. Our teams take pride in working together to solve problems, support our partners, and drive meaningful results.

As the Director of Customer Sales & Service, you’ll have the opportunity to shape strategy, influence customer experience, and contribute to the ongoing success of a company with a strong reputation and a forward‑thinking approach. We offer competitive compensation, a supportive environment, and room to grow your career while making a real impact.

• Lead the Inside Sales team to deliver an exceptional customer experience throughout the sales order process.
• Establish and monitor performance metrics that support sales growth, customer satisfaction, and operational efficiency.
• Partner with Sales Leadership to build and execute an inside sales strategy for targeted customers and product categories.
• Develop a team of selling specialists capable of driving revenue independently from the sales center.
• Provide ongoing training in customer service, selling skills, product knowledge, and system enhancements.
• Serve as the senior escalation point for complex customer issues and oversee key corporate accounts.
• Oversee the centralized Installation Services team to ensure seamless coordination, scheduling, and invoicing of installed orders.
• Implement process improvements and tools that enhance customer experience and team productivity.
• Lead training initiatives to strengthen customer service, workflow efficiency, and product knowledge.
• Act as the top escalation contact for sensitive installation‑related customer concerns.

• Lead the HVAC Technical Support team to deliver accurate, timely, and knowledgeable technical assistance.
• Identify improvement opportunities and implement plans to elevate the customer experience.
• Monitor product‑related trends and collaborate with internal teams to proactively address issues.
• Ensure the team stays current on equipment updates and seasonal staffing needs.

• Oversee Warranty Services to ensure timely, accurate processing and a positive customer experience.
• Identify opportunities to streamline warranty operations and improve customer satisfaction.
• Track and communicate warranty trends to internal stakeholders to support proactive issue resolution.
• Maintain up‑to‑date team knowledge on equipment changes and seasonal workload demands.

• This is an on‑site position based in Fremont, Ohio; regular in‑person presence is required.
• Bachelor’s degree in a business‑related field or equivalent experience
• 7 to 10 years of progressive leadership experience in inbound/outbound sales center environments
• Proven success driving sales growth through inside sales teams
• Strong background in customer service and customer experience strategy
• Demonstrated ability to achieve sales goals through accountability and performance management
• Experience implementing best practices that elevate customer experience and operational efficiency
• Exceptional leadership, communication, and interpersonal skills
• Strong problem‑solving abilities and sound judgment
• Highly organized, detail‑oriented, and analytical
• Ability to build, mentor, and motivate…