Customer Service Manager

Beck Propane - Fremont
1800 W State St
Fremont, OH 43420, USA

EDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.

We service more than
200,000
customers in
24
states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022, 2023 and 2024 as one of the Top Ten Propane Marketers by LP Gas Magazine. Since our inception in 2012, EDP has helped more than 44 owners of well‑run propane businesses transition to their own “next chapter” while benefiting everyone involved.

• Leads a Customer Service Team to deliver exceptional service to all customers, ensuring a positive experience that supports customer satisfaction and loyalty.
• Recruits, hires, and manages staff, conducting interviews, onboarding, and, when necessary, terminations to maintain a strong, capable team.
• Sets clear, achievable expectations for team members and provides the tools and resources needed to meet these standards.
• Oversee office functions, including accounts receivable, invoice processing, and various reporting tasks, ensuring accuracy and efficiency.
• Collaborates with the General Manager and other leaders to evaluate and enhance the quality of customer interactions across the Service Center.
• Facilitates orientation and on-the-job training for new Customer Service Representatives, ensuring all roles and responsibilities are well understood.
• Provides cross-training on all customer service tasks so that team members can perform any customer service‑related function as needed.
• Coaches and guides the team to continuously improve service quality and operational effectiveness in meeting customer needs.
• Coaches and guides the team to continuously focus on customer growth and customer retention.
• Communicates company initiatives to the Customer Service team, holding regular team meetings to keep staff informed about goals and objectives.
• Conducts individual performance evaluations on a quarterly and annual basis, recognizing achievements and identifying areas for improvement.
• Manages customer service staffing to align with the Service Center’s business demands and adjusts scheduling as needed.
• Direct and assign daily, weekly, and monthly tasks to the team, ensuring timely and accurate completion of all responsibilities.
• Bachelor’s degree preferred or 5 years of related experience.
• Five years of customer service experience.
• Excellent organizational abilities to manage multiple tasks efficiently and maintain attention to detail.
• Management and leadership skills
• Strong verbal and written communication skills, ensuring clarity and professionalism in interactions.
• Proficiency in PC software – Microsoft Office Suite applications
• Ability to type at least 45 words per minute.
• Collaborative team player with the ability to work well with others and contribute positively to a team environment.
• Relentless pursuit of high‑quality customer service, with a focus on customer satisfaction, relationship‑building, customer growth and customer retention.
• Fundamental accounting knowledge to support basic financial and billing functions.

In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.

Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre‑tax premium deductions to lower your taxable income, thereby reducing your income taxes.

• Medical Insurance – multiple options to choose from
• Voluntary Vision Insurance
• Health Savings Account
• Flexible Spending Account
• Confidential Employee Assistance Program (EAP)
• Voluntary Supplemental Life and AD&D Insurance
• Voluntary Short‑Term Disability
• 401(K) with Company Match
• Tuition Reimbursement

As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:

• Paid Holidays & Time Off
• $50,000 Basic Life/AD&D benefit
• Long Term Disability

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.