Host,Restaurant/Food Service,Server/Wait Staff Job Fremont area,Ohio USA,Restaurant/Food Service

Host/Hostess

Accountability

Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Exhibits Denny’s Guiding Principles when interacting with others.

Key Business Areas

A “Key Business Area” is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:

Consistently exhibits Denny’s Vision, Mission, and Guiding Principles

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure

Demonstrates a sense of urgency and meets service cycle timing standards

Seats guests at clean, dry tables utilizing proper seating rotation

Determines and provides for any special needs of guests

Maintains guest waiting list and adheres to proper seating order procedures

Describes promotions and suggestively sells while seating guests; takes initial beverage order

Attends to any other guest needs during the entire dining experience as warranted

Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

Uses proper telephone etiquette

Enters and delivers “To Go” orders correctly

Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues

Assists service personnel in providing beverage orders and refills, and clearing and setting tables

Willingly assists other team members without being asked

Maintains proper supply of clean menus

Lifts and carries supplies and equipment up to 30 lbs.

Demonstrates knowledge of station and floor breakdowns

Possesses strong product and menu knowledge

Maintains foyer area of restaurant to be clean, organized, and inviting to guests

Completes all required side-work, including deep cleaning assignments

Adheres to Denny’s Brand Standards and internal policies and procedures

Provides courteous service and is cordial to all team members and guests

Essential Functions

Must have ability to raise a tray weighing up to 25 lbs.
Must be able to bend, stoop, reach, wipe, lift, and grasp
Must have sufficient mobility to move and operate in work area
Must be able to stand and walk during entire shift
Must be able hear well in a loud environment to respond to employee and guest needs
Must possess basic math skills (add, subtract, multiply, and divide)
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to observe and differentiate between monetary denominations
Must be able to operate point of sale system
Must be able to work around potentially hazardous chemicals

Position Qualifications

Must have ability to communicate effectively in English, both orally and in writing
Must be able to pass all required tests and training requirements for the position
Must be able to work in a team environment
Meets Denny’s uniform and grooming standards and maintains them throughout the shift
Must be able to work flexible schedule, including holidays, nights, and weekends
Must have excellent guest service skills
Must be dependable and able to learn basic tasks and follow instructions
Must place a value on diversity and shows respect for others

Denny’s Guiding Principles

Guests First

They’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.

Embrace Openness

Open means so much more than just being open for business 24/7. It means being open to all…

Host, Restaurant​/Food Service, Server​/Wait Staff

Host, Restaurant/Food Service, Server/Wait Staff