Lead Dispensary Agent

Lead Dispensary Agent

Department: Sales

Employment Type: Full Time

Location: Fremont, OH

Reporting To: General Manager

Compensation: $21.00 / hour

Think of a Lead Dispensary Agent as a sort of Shift Lead. On top of helping our patients and customers, they also support our Dispensary Agents on the floor with any questions and POS troubleshooting.

• Provide a positive experience for both patient and customer.
• Help Managers with inventory, system support, and open/close duties.
• Act as a mentor to Dispensary Agents and answer any questions they may have.
• Lead by example, providing outstanding customer service and product education.
• Assist in supervising daily dispensary operations, ensuring efficiency and compliance.
• Support and mentor dispensary agents, helping with training and performance development.
• Maintain up-to-date knowledge of cannabis products, regulations, and industry trends.
• Oversee transactions, cash handling, and point-of-sale (POS) operations.
• Ensure compliance with all local and state cannabis laws and dispensary policies.
• Assist with inventory management, product restocking, and accurate record-keeping.
• Address customer inquiries, resolve issues, and create a positive shopping experience.
• Maintain a clean, organized, and professional dispensary environment.
• Collaborate with management to implement process improvements and enhance operations.

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality (customer-facing) experience.
• Must be 21 years of age and able to register as a cannabis agent with the state.
• Capable of lifting up to 30 pounds unassisted, stand and walk in excess of 5+ hours per day.
• Ability to squat, kneel, bend over, and reach with little or no assistance.
• Comfortable working in a demanding high-volume, fast-paced retail environment.
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

• Health, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Company Discount