Service Sales Representative

Job Summary

The primary function of this role is to sell service contracts. The responsibilities of a Service Sales Representative include promoting and selling Fire Sprinkler services and small Fire Sprinkler installation projects or remodels to contractors and end users within an assigned territory and accounts. This employee will establish contact with prospects and qualify potential buyers of new construction and service work by scheduling sales calls, following up with leads, and utilizing marketing strategies.

Must be able to build new business associates / relationships and grow the sprinkler service business.

This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards sales and customer service. It will require travel to potential/existing customer sites.

• Responsible for the identification, selection, and development of new and existing customer accounts.
• Responsible for establishing and maintaining effective communication with customers, ensuring their satisfaction with our products and services at all times.
• Ensure contractual obligations are met and actively participate in quickly resolving customer problems.
• Quotes to the customers for service and any follow-up impairments.
• Grow service base by selling commercial service products & solutions to new and existing customers, including: repair service, modernization and service agreements.
• Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
• Perform customer surveys as required/requested.
• Develop and maintain vendor relations.
• Obtain all licensing required to perform job function, as applicable.
• Obtain manufacturers’ certifications required to perform job function, as applicable.
• Complete proper scheduling and execution of monthly calls as assigned by management.
• Execute all Company processes and complete all required paperwork accurately and in a timely manner.
• Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
• Read architectural and mechanical drawings and determine proper sprinkler locations for new construction and remodel projects.
• Travel to customer and job sites as required.

• High School Diploma or GED is required.
• 2+ years of experience selling service contracts in the Fire Protection industry is required.
• Working knowledge of NFPA 13 and 25 is required.
• Knowledge of industry standard practices for service and inspection is required.
• Valid driver's license and excellent driving record is required.

• Significant experience with Microsoft Office applications (e.g., Word, Excel, PowerPoint).

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer/Veterans/Disabled.