Accounts Receivable Clerk

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Job Title:

Accounts Receivable (AR) Collections Specialist

Job Description

The Accounts Receivable (AR) Collections Specialist manages customer accounts, drives timely collection of outstanding invoices, and supports healthy cash flow. This role works closely with customers, sales teams, and internal departments to resolve billing issues, address payment discrepancies, and maintain strong, professional client relationships. The specialist ensures accurate documentation, supports month-end activities, and contributes to the overall efficiency of the accounts receivable function.

Responsibilities

+ Review aging reports regularly and monitor outstanding customer balances to identify overdue accounts and prioritize collection efforts.

+ Contact customers via phone and email to follow up on overdue invoices, clarify payment status, and encourage prompt payment.

+ Investigate and resolve billing discrepancies, short payments, and account disputes by collaborating with customers and internal stakeholders.

+ Maintain accurate and up-to-date records of all collection activities, customer communications, and account status changes.

+ Process and apply customer payments as needed to ensure accurate posting and reconciliation of accounts.

+ Collaborate with internal departments, including sales and accounting, to resolve invoicing, payment, and account issues efficiently.

+ Negotiate payment arrangements with customers within company guidelines while balancing customer relationships and cash flow needs.

+ Follow up consistently on past-due accounts and escalate delinquent accounts in accordance with established procedures when necessary.

+ Prepare and distribute reports on collection activities, aging trends, and account status to support management decision-making.

+ Support month-end closing activities and assist with accounts receivable reconciliation efforts to ensure accurate financial reporting.

+ Perform data entry and administrative tasks related to accounts receivable, invoicing, and account maintenance.

+ Assist with invoice processing, purchase order matching, and related accounting tasks as needed.

Essential Skills

+ High school diploma or equivalent required.

+ 2+ years of experience in accounts receivable, collections, or related accounting roles.

+ Proficiency in Microsoft Excel and Microsoft Office, including Outlook.

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Experience with accounting or ERP systems for accounts receivable and invoicing processes.

+ Strong communication and customer service skills, with the ability to build and maintain professional relationships.

+ Ability to handle difficult conversations with customers professionally and effectively.

+ Strong attention to detail and accuracy in data entry, invoicing, and reconciliation activities.

+ Effective organization and time management skills, with the ability to prioritize multiple tasks independently.

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Experience with accounts payable, accounts receivable, and combined AP/AR responsibilities.

+ Hands-on experience with invoicing, invoice processing, and purchase order (PO) management.

+ Experience performing reconciliations, including bank reconciliations and AR-related reconciliations.

+ Proficiency with Quick Books or similar accounting software.

+ Ability to perform basic to intermediate functions in Excel, including v-lookups.

+ Background in bookkeeping and general accounting support.

Additional

Skills & Qualifications

+ Associate's or Bachelor's degree in accounting, finance, or a related field is preferred.

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Experience with ERP systems such as SAP, Oracle, Net Suite, or Microsoft Dynamics.

+ Knowledge of accounting principles related to accounts receivable and revenue recognition.

+…