Occupancy Clerk, Westside

THE POSITION

The Occupancy Clerk performs a variety of responsible and complex clerical duties in support of Authority programs and services and provides information to tenants regarding Authority policies and regulations. This position is assigned to the Westley/Patterson site locations.

Receives direct supervisor from the Asset Manager, and indirect supervision from the Property Management Division Manager.

• Answers questions and provides information to the public and program participants and refers complex complaints to Asset Manager.
• Resolves tenant complaints and problems when directed.
• Completes Work Order request forms with tenants and ensures completeness and proper documentation.
• Schedules and performs inspections, coordinates inspection activities with tenants and inspection staff, and writes tenant charges for work orders.
• Completes, reviews and logs inspections.
• Coordinates paperwork for inspections including computation sheets, leases, forms, and other pertinent records.
• Prepares relevant reports as requested.
• Determines applicant eligibility in the migrant housing program.
• Answers and screens phone calls, forwards calls to appropriate staff or takes messages as required.
• Performs a variety of clerical tasks including filing, photocopying, and typing.
• Sorts and files documents and records, maintains alphabetical, index and cross-reference files.
• Maintains resident complaint log documenting the resolution of complaints or on-going status.
• Walks the project, issues tenant violation tickets, distributes fliers, conducts public relations, and inspects common areas.
• Computes tenant rent amounts, serves 3-day and 30-day notices. Counsels residents with rent paying problems as directed.
• Maintains waiting lists and files.
• Prepares a variety of documents including forms, contracts, questionnaires, and department correspondence.
• Other duties as assigned.

Performs routine maintenance on office equipment. Other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) and one year of responsible clerical experience involving the maintenance of eligibility records and files.

• Possession of a valid California Driver's License.
• USDA RD Occupancy Certification obtained within 12 months of employment.

• Modern office procedures, methods, computer equipment, and appropriate software programs.
• Principles and procedures of bookkeeping and record keeping. English usage, spelling, grammar and punctuation.

• Speak, read and write in Spanish. Use Excel PC software.
• Follow the policies, procedures and services of the Housing Authority.
• Operate standard office equipment including a computer, 10 key calculator, fax, and a photocopier.
• Type 35 wpm.
• Perform routine clerical work with speed and accuracy. Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative working relationships with those contacted in the course of work.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and sit.

The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

The work environment characteristics described here are…