Academic Records Coordinator; ASC

Job No: 558939

Work type: Staff

Location: Fresno

Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

Under the general supervision of the University Registrar and the Assistant Registrar of Academic Records, the position involves a wide range of moderate to complex clerical and technical assignments including the processing of retroactive withdrawals, academic standing updates, student information updates, enrollment verifications, grade corrections, incomplete grade extensions, and other student record or grade‑related forms. The coordinator provides customer service to faculty, staff, students, and the general public and assists with incoming and outgoing electronic transcript processing.

The Records team is responsible for processing all official transcripts.

• Process retroactive withdrawals, academic standing updates, student information updates, enrollment verifications, grade corrections, incomplete grade extensions, and other student record or grade‑related forms.
• Provide customer service to faculty, staff, students, and the general public.
• Assist with incoming and outgoing electronic transcript processing.
• Process all incoming and outgoing official transcripts.

• Ability to communicate clearly both orally and in writing, and to draft/compose correspondence and standard reports.
• Excellent interpersonal skills at all levels, with the ability to work effectively as part of a team and with others within and outside the university.
• Ability to learn and interpret a wide variety of complex policies and procedures and support the mission of the department, school, and university.
• Independently organize and prioritize multiple work assignments and projects.
• Ability to use and quickly learn new office support technology systems and software packages.

• Completion of a high school diploma, technical/vocational program, or equivalent combined with three years of general office experience.

• Anticipated Hiring Salary Range: $4,047 - $4,211 per month (Steps 1‑3)
• Full CSU Classification Salary Range: $4,047 - $5,896 per month
• Full‑time, equivalent to 40 hours per week, probationary, non‑exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees can also participate in the fee waiver education program.

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition, and covered veteran status.

Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

• Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment.
• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and must comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position may be a "designated position" under the California State University's Conflict of Interest Code, requiring the filing of a Statement of Economic Interest annually and completion of training within six (6) months of assuming office and every two (2) years thereafter.
• Fresno State is a tobacco‑free, smoke‑free and vapor‑free campus.