Call Center Administrative Assistant

Job Summary:

Provides administrative and operational support by coordinating schedules, documentation, data entry, billing, customer service, and team activities. Ensures accurate records, compliance with company procedures, and achievement of program goals and KPIs while supporting staff and maintaining effective communication across departments. Requires bilingual English/Spanish communication, strong organizational skills, and proficiency in Microsoft Office.

• Support and assist with clerical duties assigned by Manager
• Assists in the development and implementation of program goals, policies, procedures, and work standards.
• Assists with and coordinates work across departments and with team to achieve or exceed contractual outcomes and program KPIs.
• Ability to manage and motivate individuals to meet company goals and expectations.
• Oversee the accurate processing of all documentation as required or needed.
• Protect the confidentiality of any processes inherent in the operation of Highland Energy Services
• Data entry into various Excel spreadsheets.
• Verifying daily upload of jobs photos and discovery data from ES staff.
• Ensures company policies, procedures and protocols are followed.
• Fosters a success-oriented, accountable environment within the team and company.
• Assist other positions within the Company with support related activities as needed
• Provide excellent customer service to both internal and external customers.
• Assist in maintaining training room calendar.
• Maintain continuity by documenting and communicating actions, irregularities, and continuing needs
• Participate in or lead training sessions/meetings
• Report to work prepared and on time
• Review sales team’s paperwork for accuracy and provide feedback when necessary.
• Photocopy and file documents
• Assist in scheduling appointments for residential customers
• Occasional light housekeeping to keep office area neat and tidy and report any maintenance issues
• Other duties as assigned

• MUST be Bilingual in English and Spanish
• Minimum of 1+ years’ experience in customer service or administrative support
• Experience in supportive and/or leadership roles
• High School Diploma or equivalent

While performing the duties of this job, the employee is frequently sitting, listening, verbally communicating, and using wrists, hands and fingers to enter data into computer systems. Occasionally required to carry, push, pull, and walk. The employee may also on occasion be required to lift objects up to 25 pounds.

• Good phone etiquette, verbal and written communication skills
• Proficient in use Microsoft Office Products, and database applications
• Ability to quickly establish priorities and work independently