Service Technician

SUMMARY:

This position is responsible for diagnosing, maintaining, and repairing customer vehicles.

• Performs maintenance and repair on customer vehicles.
• Identifies problems with vehicles uses the diagnostic equipment.
• Explains automotive repairs and issues and provides great customer service.
• Plans repair procedures uses charts manuals and experience.
• Tests the functionality of parts and systems.
• Performs basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
• Repairs and replaces brake pads, wheel bearings, sensors and other parts.
• Performs routine maintenance and general mechanic work on vehicles.
• Prepares to get additional certification as needed.
• Learns with hands-on training.
• Helps keep repair shop clean and organized.
• Keeps a professional appearance.
• Performs other related duties as assigned by management.

• This job has no supervisory responsibilities.

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
• Valid Driver’s License.
• ASE Certifications.
• Computer skills required:
  Reynolds and Reynolds DMS, Google Workplace (GMAIL, Docs, Sheets, Drive, Meet)
• Other skills required:
• Automotive and engine repair experience or auto mechanic training required.
• Ability to maintain a professional appearance and provide friendly customer service.
• Must read, interpret and transcribe data in order to maintain accurate records.
• Perform routine maintenance and other tasks in a fast-paced environment.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.

• Diversity
  - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics
  - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Adaptability
  - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Analytical
  - Synthesizes complex or diverse information;
  Collects and researches data;
  Uses intuition and experience to complement data;
  Designs work flows and procedures.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Business Acumen
  - Understands business implications of decisions;
  Displays orientation to profitability;
  Demonstrates knowledge of market and competition;
  Aligns work with strategic goals.
• Change Management
  - Develops workable implementation plans;
  Communicates changes effectively;
  Builds commitment and overcomes resistance;
  Prepares and supports those affected by change;
  Monitors transition and evaluates results.
• Cost Consciousness
  - Works within approved budget;
  Develops and implements cost saving measures;
  Contributes to profits and revenue;
  Conserves organizational resources.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Delegation
  - Delegates work assignments;
  Matches the responsibility to the person;
  Gives authority to work independently;
  Sets expectations and monitors delegated activities;
  P…