Business Account Specialist

Summary

Responsible for creating employment opportunities for Workforce Innovation and Opportunities Act (WIOA) registered customers through business canvassing, targeted employer presentations, development of customized “Work‑Based Training” opportunities, and the provision of customer job referrals.

None.

• Identifies and targets new and existing businesses for work‑based training opportunities.
• Meets regularly with employers to ascertain needs and provide presentations relative to the services available to businesses under WIOA.
• Works collaboratively with Academic and Career Advisor(s) and job seekers to customize job development/creation efforts.
• Returns all customer calls within 24 hours and documents in Cal Jobs system.
• Makes cold calls to generate business leads.
• Develops customized subsidised work‑based training opportunities with private and public sector entities to enhance career‑related skills designed to meet the training and support service needs of customers.
• Conducts supervisor and customer orientation sessions to review supervisory responsibilities, work requirements, accident reporting requirements and additional maintenance of effort requirements.
• Generates and expedites necessary training contracts, documents and conducts supervisor/customer orientation sessions.
• Ensures customer time and attendance records are submitted and processed in a timely fashion.
• Assists with the evaluation of customer job readiness skills and provides consultation and instruction in deficient areas.
• Answers telephones, takes messages, copies documents, completes eligibility documentation and enters customer data into Client Management System (CMS).
• Travels for agency business using reliable transportation.
• Maintains regular attendance and punctuality.
• Works evenings and weekends as required.
• Performs other duties as assigned.

To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED.
• Bachelor’s Degree in Public Administration, Business Administration or related field required. Additional relevant work experience may substitute education on a year‑by‑year basis.

• One (1) year related work experience including the creation of employment opportunities under the WIOA and/or private and public sector required.

• Ability to work well with youth/teens and diverse population, and with contracted service providers and representatives of partnering agencies.
• Effective presentation, organisational, written and verbal communication skills.
• Proficient in Microsoft Office Suite and related business software.
• Willing to work non‑traditional hours and days to meet the needs of this position.
• Bilingual in English and Spanish/Hmong preferred based on the needs of the clients and the program.
• Prior to employment must pass required background investigation including acceptable criminal record statement, Department of Justice fingerprint clearance, and child abuse index clearance.
• Maintain a valid California driver’s license, reliable transportation, adequate auto insurance as required by State law, and insurability by agency carrier for those driving agency vehicles.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Note:

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required. Also, they do not establish a contract for employment and are subject to change at the discretion of Fresno EOC.

Rev. 10.26.22

Monday - Friday
8:30am - 5pm
7.5 hours per day