Customer Experience Associate

Job Description

You will play a critical role in delivering a seamless, accurate, and professional customer experience from order entry through delivery and follow-through.

Your responsibilities will include:

• Processing customer orders with accuracy and urgency
• Coordinating shipping, tracking, returns, and rebates
• Managing shared inboxes and handling inbound and outbound calls
• Processing credit card transactions responsibly
• Maintaining accurate and timely records in Hub Spot CRM
• Partnering closely with Grower Relations, Technical, and Field teams
• Building strong relationships with distributor representatives and logistics partners
• Following established processes that ensure consistency and excellence

This role reports to the Customer Experience Manager and is based in our Fresno office.

• Have exceptional attention to detail and catch errors others overlook
• Take ownership of your work and follow through without reminders
• Communicate clearly, professionally, and confidently
• Enjoy structured processes and understand why they matter
• Remain calm and productive when priorities shift
• Handle multiple tasks without sacrificing accuracy
• Value accountability, teamwork, and high standards

• High School diploma
• Experience in an office-based customer service role
• Strong proficiency with Microsoft Office, particularly Outlook and Excel

• Experience with CRM systems such as Hub Spot
• Exposure to agriculture or commercial operations

This is not a transactional customer service position.

You will gain exposure to how commercial operations truly function — from logistics to cross-functional coordination to process integrity. You will work alongside professionals who care deeply about doing things the right way.

We value reliability, initiative, and disciplined execution. Individuals who demonstrate strong performance and commitment are given opportunities to expand their responsibilities and grow within the organization.

• Part-Time:
  Approximately 8:00 a.m. – 1:00 p.m.
• Full-Time:
  Approximately 8:00 a.m. – 5:00 p.m.

Please include a brief cover letter with your application indicating whether you are interested in full-time or part-time employment.

• High-impact role with direct influence on customer satisfaction, order accuracy, and operational excellence
• Opportunity to develop deep cross‑functional exposure across commercial, logistics, and field operations
• Work alongside a collaborative, high‑performing team that values accountability, precision, and professional growth
• Work alongside a committed, in‑office team in Fresno, Oregon

Learn about sustainable programs and ways we give back to the community!

All your information will be kept confidential according to EEO guidelines.

EEO is the law -  for more information

EEO is the law -  for more information

Compensation: $21-$21

Suterra is the world’s leader in pheromone‑based pest control, part of The Wonderful Company family of brands. With a modern, state‑of‑the‑art facility in beautiful Bend, Oregon, we’re growing fast and investing heavily in innovation, people, and sustainable solutions.

You’ll join a passionate, collaborative, and forward‑thinking team where your ideas shape the future of sustainable operations on a global scale.

Suterra is wholly owned by The Wonderful Company

The Wonderful Company, headquartered in Los Angeles, is a privately held $6 billion global agribusiness company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service.

To learn more about The Wonderful Company, visit , or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.