Emergency Services Dispatcher III

Emergency Services Dispatcher III

Come join the City of Fresno in Building a Better Fresno!

Want to see what it's like to work here? Explore our We Work For You video series to discover the real stories, passion, and purpose of the team behind Fresno's success.

Recruitment is open until filled or until a sufficient number of applications have been received. Recruitment may close at any time.

If you want to be part of a vigorous law enforcement team, this is your opportunity! As an Emergency Services Dispatcher III with the City of Fresno Police Department, you'll manage urgent calls, ensure prompt dispatch of services, and train fellow dispatchers on our advanced Computer-Assisted Dispatch (CAD) system. This vital role allows you to showcase your exceptional customer service skills while thriving in high-pressure situations.

Bring your can-do attitude and teamwork spirit to help keep our community safe. Apply now and make a real impact with the City of Fresno!

The ideal candidate will provide exceptional customer service, possess a can-do attitude, and value teamwork at all levels of the organization. Emergency Services Dispatcher III's are the advanced working/lead class in the Emergency Services Dispatcher series. Employees are assigned to work any eight- to ten-hour shift and may be required to work on weekends and holidays. Swing and Night Shift pay is an additional $1.45 to $2.30 per hour above base rate of pay depending upon assigned shift.

Duties may include, but are not limited to, the following:

• Provide lead direction and training to subordinate emergency services dispatchers.
• Receive and transmit routine and emergency calls for police, fire, and medical services.
• Investigate complaints and respond to citizen inquiries, handling complex situations.
• Advise callers on police and fire procedures when no emergency response is needed.
• Operate the Computer-Assisted Dispatch (CAD) system and related equipment.
• Transmit coded messages to police and fire personnel in the field.
• Evaluate calls and prepare detailed reports based on information received.
• Maintain effective communication and working relationships in a fast-paced environment.
• Performs related duties as required.

Duties and schedules may vary by assignment, please inquire about specific duties and schedules if called upon for an interview. Incumbents may be required to work any shift including nights, weekends, and holidays as needed.

Full job description available to view at:

https://(Use the "Apply for this Job" box below)..pdf

View We Work For You video to get an inside look at the day to day of an Emergency Services Dispatcher:

Three (3) vacancies currently exist in the Police Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

Possession of a High School Diploma or equivalent GED completion

AND

One (1) year of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno.

Equivalent experience may be defined as:

Answering and evaluating emergency police, fire and medical service calls, preparing police and fire service calls, and operating a multi-channel Computer-Assisted-Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units.

The work experience section MUST be completed with detailed duties, dates and weekly hours worked for each title held. Please SPECIFY THE DISPATCH TASKS with which you have experience within your duties. Resumes will not be accepted in lieu of a completed employment application and will not be used to evaluate minimum requirements. Applications lacking a completed work experience section…