Customer Support Representative

Customer Support Representative

We at Kelly® hear you, and we're here for you! We're seeking a Customer Support Representative to work at a premier manufacturing client in Fresno, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Range: $30-$35 per hour

Shift: M-F 8 a.m. – 5 p.m.

Length:
Temporary; 6 month assignment

Why you should apply to be Customer Support Representative:

• Competitive pay rate
• Opportunity to gain experience with a premier manufacturing client in a dynamic industry.
• Business casual environment—jeans are okay!
• Temporary assignment with the potential to expand your network and skills.
• Work with a supportive and collaborative team focused on quality and customer satisfaction.

What's a typical day as Customer Support Representative I? You'll be:

• Analyzing data collected from customer claims and feedback, and conducting root cause analysis to resolve mis-shipments, damaged products, and product quality issues
• Managing customer needs with a strong sense of urgency and ensuring timely execution of objectives and priorities
• Recording and analyzing metrics related to invoice corrections and order disputes, supporting prompt resolution of customer inquiries
• Facilitating sample orders from regional deployment centers.
• Ensuring claims are accurately closed and reimbursements are processed within identified time frames
• Responding efficiently and effectively to both internal and external customer correspondence via telephone, email, or formal written communication; escalating more complex issues as needed
• Identifying issues and presenting recommendations for process improvements
• Maintaining satisfactory attendance and compliance with quality, environmental, and safety regulations

This job might be an outstanding fit if you:

• Have a bachelor's degree OR 4 years of experience in business-to-business customer service, supply chain logistics, administrative support, or retail sales with increasing responsibility.
• Have experience managing customer accounts (business to business)
• Have experience working in a manufacturing environment
• Experience in supply chain logistics is a plus
• Must be highly proficient in Microsoft Word, Excel, PowerPoint, and Outlook (intermediate to advanced)
• This role requires proficiency in an ERP system (SAP highly preferred)
• Can develop clear written communications, procedures, and work instructions
• Possess strong analytical and reasoning skills
• Communicate information effectively to a variety of audiences
• Are detail-oriented, organized, and thrive in a fast-paced environment
• Can adhere to business casual dress code (GMP footwear required)

What happens next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today!