Customer Service Representative

Responsibilities

• Answer incoming phone calls from residential and commercial customers, AHJ entities, PG&E/SoCal Edison, while maintaining a high level of customer satisfaction and phone etiquette as the initial point of contact with Apex General Inc and Electrical Power Source.
• Monitor and respond to emails from residential and commercial customers, AHJ entities, PG&E/SoCal Edison regarding project information, pertaining to work orders and service requests, document inquiries, and invoices.
• Schedule/coordinate appointments with customers for new service inquiries, sold services, or electrical issues. (Estimates, Diagnostics, Installations, Inspections).
• Work with service estimators and material coordinators to coordinate and assign all service technicians to service appointments daily.
• Act as a liaison to relay information/updates, file applications, obtain permits and schedule inspections on behalf of customers regarding updates of services and appointments with appropriate electrical service providers (PG&E/SoCal Edison) and AHJ entities.
• Coordinate and schedule a rotating on‑call schedule for weekends and holidays for service technicians.
• Answer phone calls when assigned for on‑call coverage during after‑hours and weekends.
• Schedule and dispatch on‑call technicians.
• Calculate service costs to invoice customers and issue to appropriate AP dept or residential customer daily.
• Enter service invoice and job record information in bookkeeping accounting system daily.
• Handle incoming and outgoing mail and deliveries.

• Knowledge of Service Titan.