Customer Service Rep

Customer Service Rep (JN - Fresno, California

Salary: USD
18 - USD
20 per hour

Position:
Customer Service Representative.

Location:

Fresno, California. Salary: USD
18 - USD
20 per hour.

• Greet customers in a courteous manner on every call and in the office atmosphere.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Dispatch customer calls with accurate information provided by the customer.
• Maintain clear and professional communication in writing, in person, and on the telephone.
• Create positive customer relationships by managing and resolving customer complaints.
• Ability to multi-task projects and duties through prioritization and organization.
• Keep accurate and detailed records of all interactions for tracking and follow-up.
• Know when to pass a customer’s issue to a supervisor for a solution.
• Become knowledgeable about the company’s products, services, and policies to answer inquiries.
• Process customer requests and inquiries including account maintenance, billing questions, and payment handling, establishing an initial point of contact.
• Print dispatches to appropriate offices.
• Perform clerical duties as required, including photocopying, scanning, faxing, emailing, or mailing.
• Learn all functions and duties of the front counter Customer Service Representative to fill in as a backup upon request or as needed.
• All other duties as assigned.

• High School Diploma or equivalent required.
• Bilingual preferred but not required.
• Strong communication skills with supervisors, peers, and customers.
• Proficiency in 10-key, typing and data entry.
• Time management skills, dependable, accurate and detail oriented.
• Problem solving skills.
• Self-motivated, able to work independently and as part of a team.