Call Center Agent

We are recruiting Bi‑lingual (English/Spanish) Call Center Agents to join our centralized Call Center in Fresno, CA.

Monday – Friday, 8:00 AM – 5:00 PM.

• Providing exceptional customer service to patients
• Answering incoming calls on a multi‑line phone system
• Scheduling appointments per established guidelines and educating patients on all UHC services
• Ensuring no patient is turned away and using all resources to secure an appointment
• Reporting any potential patient concerns or complaints immediately to supervisor
• Maintaining knowledge of financial programs, registration and insurance verification
• Registering patients for appointments; obtaining updated insurance and demographic information
• Educating patients on everything they should bring with them to the appointment
• Notifying the patient of any co‑pays that are due at the appointment
• Routing calls to the appropriate department or health center

• High School Graduate or equivalent;
  Associate’s Degree preferred

• Valid driver’s license

• Minimum two (2) years of experience in customer service and/or call center
• Knowledge in scheduling or call center environment preferred

• Bi‑lingual (English/Spanish) is required
• Customer‑service oriented
• Excellent telephone etiquette
• Excellent listening and interpersonal skills
• Ability to handle sensitive and confidential information
• Ability to articulate complex information
• Flexibility and dependability
• Demonstrated problem‑solving skills; sound judgment
• Intermediate computer skills
• Attention to detail and excellent follow‑through on work tasks
• Ability to handle multiple tasks simultaneously

Hourly wage range starts at $22.00 an hour and may vary based on knowledge, skills and experience.

• Medical, Dental and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401(k) plan with matching contribution
• Educational assistance
• Employee discounts and more