Community Service Specialist

Compensation and Benefits

A part of salary hiring range $3,461 - $3,601 per month (Steps 1-3) commensurate with qualifications and experience.

The full salary range for this classification is $3,461 - $5,043 per month.

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.
• Multiple positions may be filled from this recruitment.

A summary of benefit information can be found here.

Community Service Specialists are uniformed, non-sworn employees who provide a variety of public relations, technical, clerical, security and enforcement-related functions. Under the general supervision of the Parking & Transportation Manager and/or a Lieutenant, and under the lead of a Community Service Specialist II, the incumbent will support the mission of the University, the Fresno State Police Department and the Traffic Operations division.

• Security Services:
  • Patrolling campus on foot, bike, or vehicle to protect the campus community from hazards such as fire, theft, vandalism, trespassing and other crimes.
  • Checking, opening and securing campus facilities.
  • Coordinating and testing campus alarm systems.
• Parking Support:
  • Ensuring parking compliance through issuing and selling parking permits, patrolling parking lots, and issuing citations for parking and other standing violations.
  • Directing vehicle and pedestrian traffic during peak hours, special events and emergencies.
  • Assisting with processing revenues related to the Parking and Transportation programs, and assisting with alternative transportation programs.
• Campus Community Support:
  • Assisting with the physical logistics of campus special events and emergencies.
  • Providing general information, customer service, and assistance to the public.
  • Performing all customer service duties at the Parking Customer Service Office as directed.
  • Providing escort and citizen assistance.
  • Providing transportation for persons with disabilities.

• Working knowledge of applicable university policies and procedures, methods, practices, and terminology used in public safety communications and ability to learn to use applicable public safety related equipment and systems.
• Excellent communication and interpersonal skills.
• Ability to:
  • Work day, night, weekend, and holiday shifts on a rotational basis.
  • Detect and respond appropriately to potential hazardous or crime situations.
  • Observe and recall details and incidents.
  • Act and resolve parking and traffic problems.
  • Write standard incident reports in a clear and concise manner.
  • Handle sensitive situations with tact and responsibility.
  • Perform simple arithmetic computations.
  • Read and write at an appropriate level.
  • Establish priorities and determine deadlines.
  • Learn and understand policies and procedures.
  • Understand and carry out written and oral instructions.
  • Assist students, staff, faculty, and the general public by providing information as requested.
  • Work independently under general supervision.
  • Establish and maintain effective working relationships with faculty, students and staff from diverse ethnic, cultural and socio-economic backgrounds.
  • Learn and effectively use various police department communication platforms.

• High school diploma or equivalent.
• Three to six months of directly related work experience performing similar duties as outlined in the general assignment.
• Possession of a valid class “C” California Driver’s License and a demonstrated good driving record. (Any job offers made will be contingent upon proof of good driving records as determined by a check for violations recorded with the Department of Motor Vehicles. As a condition of continued employment, incumbents selected must successfully complete Defensive Driving Courses as prescribed by University regulations related to driving any vehicle on state business.)
• A work history of regular attendance and positive performance evaluations.

• One year of experience performing parking and/or traffic control like functions.
• Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps).
• Proficient in use of two-way radio…