Account Coordinator - Employee Benefits

WHO WE ARE

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting‑edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

The Account Coordinator assists the Account Management and Consulting teams in servicing and retaining clients. The Account Coordinator works to ensure client retention goals are met by responding promptly to requests from clients, prospects and members of the production and account management staff. The individual in this role is expected to project a professional company image through all interaction with clients, insurance carriers, vendors, team members and others.

• Provides ongoing administrative support and coordinates with Account Managers and other service team members to ensure that clients receive all key deliverables in a timely and accurate manner.
• Serves as a client advocate and a primary point of contact for assigned accounts.
• Assists in managing client expectations, service commitments, and anticipates needs of the client.
• Answers correspondence related to client’s employee benefit plans in a timely manner. Documents all client interaction and updates client service logs.
• Meets with clients and insurance company representatives as requested.
• Maintains client files accurately and consistently, responsible for proper documentation of files and proper communication in accordance with company workflow, procedures and best practices.
• Quickly identifies and resolves basic client service issues, conducting research, and resolving participant benefit issues. Conducts research on billing issues on behalf of clients.
• Coordinates with the clients on the accumulation of census data, history of plans, and all other data for insurance carrier quotes.
• Researches client issues by contacting carriers and vendors on behalf of the client and determines when issues need to be escalated.
• Creates client monthly, quarterly and annual reports utilizing Relation templates and software.
• Provides client compliance support including ACA, SPD preparation, 5500 filings and actuary reports.
• Manages open enrollment and the preparation of presentation materials, employee handouts, and other informational tools for client meetings.